Iam Specialist

il y a 1 jour

Leuven, Belgique IMEC Inc. Temps plein

Computer and IT - Leuven | Just now
- We’re looking for a motivated and detail-oriented professional to join our team and take ownership of our IAM services.
- We’re looking for a motivated and detail-oriented professional to join our team and take ownership of our IAM services. This role bridges daily operations, service management, and project collaboration—making you a key player in securing and streamlining our digital environment.- The assignment

Key Responsibilities include:

- Organize and lead monthly service meetings with our IAM solution provider to ensure smooth service delivery.
- Manage contracts and licenses related to the IAM solution.
- Handle daily ticket follow-up within the IAM domain, ensuring timely and efficient resolution.
- Solve Level 2 IAM tickets, collaborating with internal and external stakeholders when needed.
- Serve as a crucial interface between the project team and operations, participating in sprint reviews, CAB meetings, sprint planning, and more.
- Create and maintain clear and user-friendly knowledge base articles related to IAM services.
- Actively participate in weekly ICT service owner and operations meetings, sharing updates and contributing to service improvement

Required knowledge and skills
- Experience in IAM or IT operations (ideally both).
- Familiarity with ITSM tools and agile project methodologies.
- Strong communication skills to liaise between technical and non-technical teams.
- Proactive mindset with a structured and service-oriented approach.
- Fluent in English

What we offer

We offer you an exciting temporary assignment in which you will be part of a community that makes the impossible possible. Together, we shape the technology that will define the society of tomorrow.
- Duration of the assignment - till end 2025
- Desired start date ASAP
- Work regime Fulltime

Location

Flexibel
- We provide the flexibility to work both from our office premises (Leuven) and remotely from home. This to maintain a healthy work-life balance while being an integral part of our team.

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