Dispatch Agent Brut8 Pm-hours

We have an exciting opportunity for you to join our team as a Dispatch Agent.

**Who we are**:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

**What you will be doing**:

- Preparing courier schedules and routes
- Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way
- Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments
- Providing support to the couriers and assisting them with issues resolution
- Contacting customers when needed to obtain additional information or advise on potential service-related issues
- Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on station's productivity, volumes and performance

**What do you bring with you**:

- Experience in co-ordinating a team in a busy transport and / or dispatch environment an advantage
- Good Microsoft Office & PC skills
- Good geographical knowledge
- Focused on accuracy and attention to detail
- Driven to solve problems while using planning and organizing skills
- Able to communicate and align with different stakeholders
- Ability to manage own and teams time effectively with attention to detail in a pressurised environment

**What do we offer**:

- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge, including online language courses
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

**Location**: Machelen
**Working Hours**: Primarily 12:00 - 20:06, with possible shifts from 10:00 - 18:06 and 08:00 - 16:06

**Job Summary**:
We are seeking a motivated and detail-oriented **Dispatch Agent** to join our dynamic operations team. In this role, you will play a key part in coordinating daily transport activities, ensuring smooth communication between drivers, clients, and internal stakeholders. You will take ownership of operational tasks, lead meetings when necessary, and maintain a high level of professionalism in all interactions.

**Key Responsibilities**:

- Coordinate and monitor dispatch activities, ensuring timely and accurate execution.
- Communicate effectively with drivers, primarily in **French**, while maintaining **Dutch** as the general working language and using **English** for international correspondence.
- Lead meetings and briefings with confidence and clarity.
- Provide clear instructions and explanations regarding procedures, tools (e.g., scanners), and operational workflows.
- Handle customer interactions with professionalism and empathy.
- Document and follow up on complaints, ensuring resolution and proper reporting.
- Maintain proactive communication with supervisors and team leads.
- Demonstrate strong geographical knowledge of the operational area.
- Work closely with driver supervisors to ensure efficient routing and issue resolution.

**Required Skills & Competencies**:

- ** Flexibility** in handling a variety of tasks and adapting to changing priorities.
- Strong **drive** to complete the workday successfully and efficiently.
- High level of **accuracy** and attention to detail.
- Excellent **time management** and ability to meet deadlines.
- Ability to **contextualize** and describe situations or problems clearly.
- ** Self-discipline** and ability to work independently.
- Strong **ownership** and accountability for tasks and responsibilities.
- Natural communicator, not afraid to **lead meetings** or take initiative.
- Capable of **explaining procedures** and tools in a clear and structured manner.
- Fluent in **French**, **Dutch**, and **English** (written and spoken).

**What We Offer Locally**:

- A dynamic and supportive work environment.
- Opportunities for growth and development.
- A role with real impact on daily operations and customer satisfaction.

FedEx was built on a philosophy that puts people first, one we take seriously. We are a