Hospitality Host(Ess)

**Bedrijf**:
Nestled within the walls of a 15th-century monastery in the heart of Antwerp, **Botanic Sanctuary Antwerp** represents a distinctive blend of historical heritage and contemporary sophistication. As a five-star superior hotel and proud member of The Leading Hotels of the World, we provide our guests with more than a place to stay — we craft meaningful and unforgettable experiences.

Featuring 108 luxurious rooms and suites, five Michelin-starred restaurants, the award-winning Botanic Health Spa, and exclusive event venues, we are dedicated to delivering unparalleled quality and service. Our vision? To be the destination for remarkable experiences, where every guest feels genuinely seen, valued, and warmly welcomed.

At Botanic, we are driven by passion, excellence, and personal attention to detail. Are you ready to become part of a team that elevates hospitality to an art form? We are currently looking for an outstanding individual to join us as:
Hospitality Host(ess)

**Taken**:
The following tasks will be part of your responsibilities
- Welcomes guests upon arrival with a warm smile, opens car doors, and discreetly handles their luggage.
- Escorts guests to the reception and ensures a smooth transition into check-in process.
- Delivers luggage to guest rooms while providing a personal introduction to the hotel’s history and in-room facilities.
- Spontaneously informs guests about hotel offerings such as the spa, restaurants, and upcoming events.
- Safely stores luggage and manages the baggage room with care and accurate administration.
- Tags luggage correctly and monitors quantities to prevent loss or confusion.
- Assists with parking and retrieving guest vehicles in collaboration with the valet team. Oversees the seamless arrival and departure of groups and coaches, paying attention to detail and timing.
- Stands ready to answer guest inquiries, providing maps, city information, and tailored recommendations.
- Offers concierge-related services that enhance the guest experience, from restaurant bookings to arranging transportation.
- Provides umbrellas and other amenities to ensure guest comfort, even in bad weather.
- Accompanies guests to various locations within the hotel, including breakfast, events, spa, or reception.
- Politely engages with guests at the entrance, safeguarding a sense of security and exclusivity.
- Collaborates closely with Front Office, Concierge, Guest Relations to ensure seamless service delivery.
- Maintains the entrance area, lobby, parking and forecourt in a clean and presentable condition at all times.
- Represents the hotel as an ambassador of hospitality and professionalism.

**Profiel**:
Your job profile as Hospitality Host(ess):

- Has experience in a similar role within a 4- or 5-star hotel environment.
- Driven and ambitious, with a natural flair for consistently exceeding guest expectations.
- Possesses excellent social and communication skills, both with guests and colleagues.
- Flexible and able to remain calm under pressure or in unexpected situations.
- Detail-oriented, precise in execution, and values punctuality.
- Displays a spontaneous and professional appearance that conveys confidence and class.
- Adopts a proactive and structured working style, always thinking one step ahead.
- Known for a warm, guest-focused attitude and a genuine interest in delivering memorable experiences.
- Thinks in solutions and contributes actively to a strong and supportive team dynamic.
- Embraces a hands-on mentality and isn’t afraid to take initiative.
- Fluent in Dutch and English; proficiency in French is a strong asset.
- Physically capable of performing the role in an active and dynamic setting.
- Radiates enthusiasm and positively influences both colleagues and guests.

**Aanbod**:
What we offer you:

- Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
- A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
- Access to discounts on our hotel services: from F&B to rooms.

**Solliciteren**:
Interested?

Of gebruik de sollicitatie button onderaan deze pagina.