Commercial Assistant

**Who We Are**

Since 1977, Gregory Mountain Products has been a legacy brand in the outdoor industry and our products are sold in over 45 countries. We are a global leader in backpacking, hiking, everyday adventure and active travel products. We believe that exploration is all about the spirit and drive to make your life what you want, and our mission is to build gear you can trust to take you there. We have received countless innovation and product awards over the years, but most importantly our packs have been worn on millions of adventures and helped create a million smiles along the way.

**Key Responsibilities
- Customer service of selected sales partners
- Processes all customer orders in a timely and accurate matter: standard range orders (replenishment), pre-selling orders, fair orders, contract orders, spare parts orders,
- Keeps the customer constantly informed of possible issues, delays, etc. in the delivery of orders.
- Promptly resolves complaints or disputes from customers/consumers in a courteous and efficient way.
- Lead in answering consumer questions sent by mail or social media (excl. any questions related to service-after-sales/repairs and e-com orders).
- Support on preparations for each sales season (Spring/Summer and Fall/Winter), incl. pricelists, samples etc
- Support on maintenance of shared information and photo assets on different platforms (f.e. The Sam, Salsify)
- Handling of product administration/data requests of retail partners
- Perform administrative tasks to support the team on ad hoc basis

**Why You’ll Love Working Here**

Our North America office is located just a few miles south of downtown Salt Lake City at the base of the Wasatch Mountains, giving our small, tight-knit team amazing access to world-class hiking, biking, fishing, skiing and snowboarding within a stone’s throw of the office. With 360-degree views and open windows, you can enjoy the fresh air and you can feel the energy of the mountains all around you.

At the risk of giving the ole sales pitch, we are proud of our culture at Gregory, so why not tell you about it. The work environment is fun and dynamic, with no shortage of learning opportunities due to our highly collaborative environment. We have a work-hard, play-hard mentality and are supportive of finding a healthy work/life balance. When it comes to professional development, our high employee retention rate and tenured team is the best indicator that there is no shortage of opportunities to learn and grow. We are fortunate to have a passionate and supportive parent company, Samsonite, a world leader in the travel space, which provides financial stability and allows us to pay competitive salaries with great benefits. At the end of the day, we put a lot of value on each and every one of our team members.

**What We Value**

We are a product-driven company, so we place a huge amount of value in high quality design, craftsmanship, materials, and responsible sourcing. We care about our outdoor playgrounds and the future of the planet, so we seek out environmentally conscious innovation and take real, science-based steps to measure and reduce our overall footprint. We believe in the incredible physical and mental health benefits we acquire from spending time outdoors. We seek to foster aspiration without intimidation, and we welcome all adventurers.

Our passion drives us to ensure every one of our products bears the mark of our hands-on, ground-up effort to curate new ideas, materials and technology to deliver something that is uniquely Gregory. This ingenuity and passion-driven mission can be felt beyond our products across all aspects of the company. It informs the style in which interact with our customers, our consumers, and our community. No matter how our consumers define adventure or wherever their curiosity leads them, it’s our job to enhance and empower their experiences.

Gregory is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.