After-sales Service Expert

Il y a 6 jours

Bruxelles Uccle, Belgique Weenect Temps plein
Are you bilingual English and French, both written and spoken? Do you have successful experience in providing technical after sales support? You might soon be our next colleague and join a dynamic team of around sixty people from twelve different nationalities

About the Company
At Weenect,

we offer
a solution that allows you to locate your pets using GPS trackers managed through our mobile app. More than 250,000 cat and dog owners already trust us. We take care of our customers by entrusting them to attentive agents who are able to respond effectively and kindly to their requests. About the Position The Customer Service Expert position is linked mainly to analytics of technical logs (combination of letters and numbers) and on technical administration of various online platforms. You will be trained on our products, the Weenect app, and the use of various web platforms, enabling you to provide high-quality support to our customers and internal stakeholders. Our Offer
- Gross

salary:
€3,000/month
- Performance-based bonus paid in gift vouchers
- Internet expense reimbursement (€20/month)
- Transport allowance: €49/month
- Group insurance
- hospitalization
- 5 additional vacation days per year
- Meal vouchers Job Requirements
- Fluency in English and French (C1 level), written and spoken
- Knowledge of IT tools
- Analytical skills and interest in technical data
- Previous experience in technical support
- Willingness to learn and grow Employment Type
- Permanent contract (CDI), full-time
- On-site: Chaussée d’Alsemberg 993, 1180 Uccle
- 1 day of remote work per week
- Position to be filled as soon as possible Recruitment Process
- CV pre-selection based on prerequisites
- HR interview to validate understanding of the role and experience
- Operational interview including language test and practical case

Job Type
s
: Full-time, Permanent contract Pay: €3.000,00 per month Benefits:
- Additional leave
- Company computer
- Food allowance
- Hospitalization insurance
- Internet reimbursement Work

Location:
In person