Account Manager
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Verantwoordelijkheden:
Relatiebeheer & klantontwikkeling:
- Beheren van een vaste klantenportefeuille (HR, zaakvoerders, hiring managers).
- Proactief opvolgen van lopende vacatures en het bewaken van de samenwerking.
- Signaleren van groeikansen (extra posities, meerdere sites, grotere pakketten) en deze omzetten naar acties. Commercieel beheer (retentie & upsell):
- Voorbereiden en voeren van contractverlengingen en pakketupgrades.
- Opstellen van offertes en onderhandelen over voorwaarden in lijn met de strategie.
- Monitoren van klanttevredenheid en churn-risico’s tijdig aanpakken. Markt
- & vacatureadvies:
- Adviseren over vacature-inhoud, doelgroep, loonschaal, regio en timing.
- Inzichten delen over de arbeidsmarkt in bouw/engineering (beschikbaarheid, schaarsteprofielen).
- Samen met interne teams zorgen voor een kwalitatieve shortlist en duidelijke feedbackloop. Interne samenwerking & rapportering:
- Nauw samenwerken met Sales/BDR, Customer Success en Operations.
- Correcte CRM-registratie: contactmomenten, pipeline, renewal-data, next steps.
- Bijdragen aan verbeteringen (processen, templates, playbooks, klantcases). Gezocht profiel:
- 2-5 jaar ervaring in Account Management, Sales B2B, staffing/rekrutering of SaaS (pluspunt)
- Sterke onderhandelings
- en communicatieskills, klantgericht en oplossingsgericht
- Commercieel ingesteld : je combineert relatiebeheer met resultaat (retentie/upsell)
- Gestructureerd, zelfstandig, en comfortabel met targets en KPI’s
- Interesse in bouw/engineering/technische profielen is een troef
- Talen: Vlot Nederlands ; Engels is een sterke troef Wat bieden we aan ?:
- Een sleutelrol in een groeiende scale-up met zichtbare impact.
- Autonomie en verantwoordelijkheid, met korte beslissingslijnen.
- Competitief salarispakket met variabele bonus op basis van prestaties.
- Extra voordelen (te specificeren volgens beleid) en doorgroeimogelijkheden.
- Een professionele, informele cultuur met sterke teamspirit. Voordelen:
- Maaltijdcheques
- Interne & externe trainings
- Mobiliteitsbudget
- Parking
- Team-building & incentives
- Glijdende uuren
- Bedrijfswagen
- Tankkaart
- Commissies
- Eindejaarspremie(s)
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