Helpdesk Support

il y a 3 jours

Brugge, Belgique Certio Temps plein

We are currently looking for a support / helpdesk engineer:

- Ticket handling in 4ME tool and ServiceNow.
- Act as onsite L1 support for the services and support scopes
- Telephony, Network, Cloud related.
- Telephony being currently the biggest scope (80%) of the tickets.
- Interact with support teams/OPS Specialist/CDM
- Ensure end-user communication via mail, Teams, phone

**Requirements**:

- Relevant experiences as Support / Helpdesk
- Good knowledge of Telephony (Avaya)
- Language: English, Dutch or FR

**Benefits**:
Start date asap - long term mission.

Onsite presence required in region Bruges (onboarding 2-3weeks onsite, afterwards +-3 onsite/2 remote)

More info?

Speak to you soon
- CERTIO, since 2012, is a Specialised Talent Acquisition & Talent Management Service Provider with excellence in Recruitment & Selection, Contracting, Assessments & Coaching. Certio is working with and for ICT, Finance, HR, Sales & Marketing and Executive Talent Profiles.

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