IT Support
il y a 6 jours
**Your mission**:
As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more.
**Your tasks**:
- Serve as a dedicated service desk agent, incident analyst, and problem solver.
- Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
- Maintain meticulous records of incident and problem information.
- Offer expert support both remotely and on-site, providing solutions where they are needed most.
- Play a pivotal role in PC environment reconfiguration and installation.
- Contribute to the creation of comprehensive operational support procedures.
- Craft technical content to enrich our knowledge database.
- Collaborate closely with system administration and database administration for seamless execution of tasks.
**To thrive in this role, you should bring**:
- Proficiency in both French and English, unlocking effective communication channels.
- An ITILV4 certification is a prerequisite.
- Between 3 to 5years' hands-on experience in a similar position.
- Basic knowledge of network systems.
- Prior experience working with a ticketing system.
- A collaborative team spirit paired with a strong customer-centric mindset.
**Our offer**:
- Competitive salary package, with or without a company car.
- Personalized training programs and development plans to nurture your skills.
- Comprehensive hospitalization insurance.
- Regular team-building events, learning lunches, and fun activities.
- Embrace the diversity of our multicultural team and enjoy open communication.
Discover the exciting opportunities that await you at ABAKUS IT-SOLUTIONS, where your IT expertise meets a world of possibilities
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