Broker Casualty

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Role Definition

Administer clients’ Liability, Financial Lines and Cyber insurance requirements by providing broking and processing support to the local sales team in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.

Key Responsibilities / Accountabilities Clients
- Support the sales and tender management approach,
- Develop strong relationships with other team members,
- Deal with incoming enquiries from clients, insurers and/or third parties,
- Deal with client renewals and mid-term adjustments, and
- Behave with all clients (both internal and external) fairly and ethically.

Suppliers/Markets
- Maintain an appropriate group of preferred insurance markets in each area of activity,
- Develop strong relationships with insurers,
- Negotiate with markets to provide best balance of quality, service and price, and
- Negotiate the best possible policy wordings for our clients with relevant insurers.

Broking / Administration
- Assist in the creation of comprehensive client broking and other types of documents,
- Processing of policies, quotes, indications and endorsements,
- Technical duties (including data entries and processing in our IT-platform),
- Assist in planning appropriate insurance programmes for the client’s demands and needs,
- Organise files and digital records, and
- Ensure up to date records are maintained at all times on the Company’s/Group’s systems for the rest of the team to access, developing new filing systems where appropriate.

Skills and abilities needed to perform role
- Attention to detail with the ability to produce accurate documentation,
- Ability to work effectively within a team,
- Ability to prioritise and organize work,
- Digital frontrunner (learn how to use our end-to-end IT platform),
- Competent software skills, including but not limited to Microsoft Word, Excel and Power Point,
- Able to establish strong client focused relationships built upon the ability to deliver a high standard of service,
- Ability to communicate effectively, both verbally and in writing,
- Able to react positively to change - resilient and calm under pressure, and
- Willingness to contribute to the development of a new entrepreneurial corporate broker in a competitive environment, which requires flexibility and a very positive attitude.

Knowledge and Experience
- Experience of working in a technical/broker or insurer role, preferably in the area of Casualty & Financial Lines (including D&O Liability, Professional Indemnity, Crime and Cyber) Insurances,

Professional Qualifications
- Fluently in Dutch, French and English is a plus, and

What we're offering
- First of all a fun and inclusive place to work in an international environment in Zaventem or Antwerp
- A competitive compensation and benefits package, a complete insured benefits scheme and an Employee Assistance Programme
- A company car including charging card
- A hybrid work environment, working from home to be agreed with the Direct Manager
- Training and development opportunities including training on the job
- Annual share offering through an internal market

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new- We support each other in the small everyday moments and the bigger challenges- We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
- Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent