Service Desk Operator

**What can you expect?**:
As a **System Desk Operator,** you will play a crucial role in supporting the organisation's computer systems, ensuring their smooth operation and providing technical assistance to end-users. This position requires a strong understanding of IT infrastructure, exceptional troubleshooting abilities, and excellent customer service skills.

**What does a Service Desk Operator do at our client?**
- **You provide technical support** by responding promptly and efficiently to end-user requests for assistance with computer hardware, software, and network-related issues.
- **You troubleshoot system problems** by identifying and resolving hardware and software malfunctions, operating errors, and network connectivity issues in a timely manner.
- **You perform system monitoring**: you will monitor the organisation's computer systems and network infrastructure to identify and address potential problems before they impact operations.
- **Incident management**: Log all technical issues reported by end-users and track them through to resolution, ensuring that problems are effectively resolved within established service level agreements (SLAs).
- **You maintain system documentation**:Document troubleshooting steps, system configurations, and resolutions in a knowledge base to facilitate future issue resolution and enhance support efficiency.
- **You stay updated with technology**: Stay current with emerging technologies, industry trends, and best practices to enhance knowledge and contribute to the continuous improvement of the IT infrastructure.
- **Hardware and software procurement**:Assist in the evaluation, procurement, and deployment of new computer hardware, software, and peripherals as needed.
- **You adhere to IT policies, procedures**, and security protocols to safeguard organisational data and ensure compliance with relevant regulations and standards.

**Who are we looking for?**:
**Experience**:You have min. 3 - 4 years experience as an IT Support Engineer in an ITIL environment where you worked with different service desk tools.

**Languages**:You speak fluently English. Dutch and/or French is a big plus.

**Expertise**:You have knowledge of Windows Active Directory: User management, Computer management, DHCP, DNS, DFS, File management, Group policies at user and computer level.

**Strengths**: You are good at system monitoring, incident management, providing trainings and giving guidance to end-users, etc.

**What do we have to offer?**:

- A competitive salary with plenty of benefits, such as a company car and fuel card or transport allowance, meal vouchers, eco cheques, a group and hospitality insurance, etc.
- A team of supportive colleagues who’ll make you feel right at home.
- A chance to develop your talents in our Tobania.Academy.
- The opportunity to turn your new colleagues into friends during our legendary Friday drinks and other exciting events.

**SoTobania, who’s that again?**

Tobania is a dynamic and fast-growing consultancy company. We present ourselves as a reliable Business, Technology, and Data Consulting partner for private companies and governments seeking advice, expertise, services, and solutions to successfully execute their digital transformation processes.

What makes us unique? Tailor-made end-to-end solutions, supported by over 1100 passionate Tobians who are driven by the same values: Together, Open, Bright, and Entrepreneurial.

Are you looking for an employer that guarantees future-proof opportunities for growth and a fun working environment? Don't hesitate to get in touch We are looking forward to meeting you.
- #LI-SV2