Customer Service Representative

il y a 12 heures

MontSaintGuibert, Belgique Unique Belgium Temps plein

**Description**:
**High Level Responsibilities**
- Assist Customers with any request
- Review, process and confirm orders
- Coordinate shipping requirements with Logistics partners
- Provide customers with specific documentation where required
- Follow up with customers and/or sales teams in the event of issues
- Monitor deliveries and follow up with logistics partner on issues
- Monitor Consignment stock accounts and handle discrepancies investigations and resolutions
- Follow up with customers on pending POs
- Receipt orders and create invoices on EDI platforms
- Monitor invoice requirements and issues resolution
- Fulfill applicable approval process for invoice corrections
- Support finance with credit collection, invoice disputes and communication to customers
- Report customer feedback and complaints to appropriate departments
- Support product returns to manufacturing site and coordinate product replacement
- Coordinate Demo material shipments
- Maintain Customer Database up to date
- Back up International Customer Service Colleagues (might imply working on a bank day)
- Work closely with US counterpart, finance, sales, marketing, quality, regulatory and operations teams as needed
- Support any project or task required by the line manager
- Ensure general administrative duties are met

**Profil**

**Requirements**:

- Bachelors degree or equivalent
- 3+ years experience in the Customer Services or Sales support equivalent functions
- ????Speaks/writes/reads English fluently and speaks/writes/reads in French and German (C1 level required)
- Proficient use of Microsoft Word, Excel, Outlook
- Knowledge of ORACLE is a plus
- Knowledge of Sales Force is a plus
- People Orientated: Strong verbal and written communication skills with a high concern for relationships, to support customer service providers, customers and sales/clinical representatives
- Integrity: places high value on being consistently honest, trustworthy, and ethical
- Flexible: adjusts quickly and easily to new situations, process changes, variety of tasks
- Service Orientated: strong desire to meet external and internal customer needs and be helpful towards them
- Organized: ability to set priorities and finish the tasks within timeline

**Offre**

**Offer**:
Our client offers you a fixed contract of indefinite duration after a convincing interim period of 6 months
Your salary will be defined on the basis of your level of experience and skills and will be accompanied by various extra-legal benefits such as meal vouchers of 8€/day, group insurance and DKV insurance.
You will work in a 40h/week schedule generating 12 additional days of compensatory leave per year.
Our client's Belgian offices are located in Mont-Saint-Guibert but you will be able to work most of the time in homeworking.

**Entreprise**

Our client is a pioneer in the development and commercialization of Intravascular
Lithotripsy (IVL) to treat complex calcified cardiovascular disease. It aims to establish a
new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its
differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified
plaque.

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