Customer Service Representative

il y a 11 heures

MontSaintGuibert, Belgique Unique Belgium Temps plein

**Description**:
**High Level Responsibilities**
- Assist Customers with any request
- Review, process and confirm orders
- Coordinate shipping requirements with Logistics partners
- Provide customers with specific documentation where required
- Follow up with customers and/or sales teams in the event of issues
- Monitor deliveries and follow up with logistics partner on issues
- Monitor Consignment stock accounts and handle discrepancies investigations and resolutions
- Follow up with customers on pending POs
- Receipt orders and create invoices on EDI platforms
- Monitor invoice requirements and issues resolution
- Fulfill applicable approval process for invoice corrections
- Support finance with credit collection, invoice disputes and communication to customers
- Report customer feedback and complaints to appropriate departments
- Support product returns to manufacturing site and coordinate product replacement
- Coordinate Demo material shipments
- Maintain Customer Database up to date
- Back up International Customer Service Colleagues (might imply working on a bank day)
- Work closely with US counterpart, finance, sales, marketing, quality, regulatory and operations teams as needed
- Support any project or task required by the line manager
- Ensure general administrative duties are met

**Profil**

**Requirements**:

- Bachelors degree or equivalent
- 3+ years experience in the Customer Services or Sales support equivalent functions
- ????Speaks/writes/reads English fluently and speaks/writes/reads in French and German (C1 level required)
- Proficient use of Microsoft Word, Excel, Outlook
- Knowledge of ORACLE is a plus
- Knowledge of Sales Force is a plus
- People Orientated: Strong verbal and written communication skills with a high concern for relationships, to support customer service providers, customers and sales/clinical representatives
- Integrity: places high value on being consistently honest, trustworthy, and ethical
- Flexible: adjusts quickly and easily to new situations, process changes, variety of tasks
- Service Orientated: strong desire to meet external and internal customer needs and be helpful towards them
- Organized: ability to set priorities and finish the tasks within timeline

**Offre**

**Offer**:
Our client offers you a fixed contract of indefinite duration after a convincing interim period of 6 months
Your salary will be defined on the basis of your level of experience and skills and will be accompanied by various extra-legal benefits such as meal vouchers of 8€/day, group insurance and DKV insurance.
You will work in a 40h/week schedule generating 12 additional days of compensatory leave per year.
Our client's Belgian offices are located in Mont-Saint-Guibert but you will be able to work most of the time in homeworking.

**Entreprise**

Our client is a pioneer in the development and commercialization of Intravascular
Lithotripsy (IVL) to treat complex calcified cardiovascular disease. It aims to establish a
new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its
differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified
plaque.

  • Head of Customer Strategy

    il y a 2 semaines

    Mont-Saint-Guibert, Belgique WhatJobs Temps plein

    We’re looking for someone who gets it. Someone who sees the chaos of modern knowledge work and thinks “we can do better than this.” Someone ready to transform Elium’s existing consulting services whilst building upon our strong foundation to unlock our 150+ customers’ knowledge potential. This isn’t your typical customer success role. You’ll be...

  • Maintenance Manager

    il y a 3 semaines

    Mont-Saint-Guibert, Belgique Air Belgium Temps plein

    YOUR ROLEAs Maintenance Manager, you will play a pivotal role in ensuring the safety, reliability, and operational efficiency of Air Belgium’s fleet. Reporting directly to the Technical & Maintenance Director, you will oversee contracted maintenance activities, ensuring all service providers meet the highest standards of quality and performance. You will...

  • Maintenance Manager

    il y a 2 semaines

    Mont-Saint-Guibert, Belgique Air Belgium Temps plein

    YOUR ROLEAs Maintenance Manager, you will play a pivotal role in ensuring the safety, reliability, and operational efficiency of Air Belgium's fleet. Reporting directly to the Technical & Maintenance Director, you will oversee contracted maintenance activities, ensuring all service providers meet the highest standards of quality and performance. You will...

  • Maintenance Manager

    il y a 6 jours

    Mont-Saint-Guibert, Belgique Air Belgium Temps plein

    YOUR ROLEAs Maintenance Manager, you will play a pivotal role in ensuring the safety, reliability, and operational efficiency of Air Belgium's fleet. Reporting directly to the Technical & Maintenance Director, you will oversee contracted maintenance activities, ensuring all service providers meet the highest standards of quality and performance. You will...

  • Industriële Werfmanager

    il y a 3 semaines

    Mont-Saint-Guibert, Belgique WhatJobs Temps plein

    Werfleider Bij ons werk je niet alleen op kantoor, maar ben jij ook bereid om fysiek aanwezig te zijn op de werf? Als werfleider van onze divisie Customer Services Benelux versterk je ons team met technische expertise en operationeel leiderschap. Jouw dagelijkse verantwoordelijkheid bestaat uit het coördineren van teams, plannen van werkzaamheden en...

  • Technical Architect

    il y a 2 semaines

    Mont-Saint-Guibert, Belgique WhatJobs Temps plein

    As an Odoo Technical Architect, your main mission is to boost the quality of our analysis and technical solutions provided to customers and to develop the skills of the Developers of the Odoo team. You also work on complex technical solutions and test and challenge functional analyses. You will be the point of reference for projects requiring the technical...

  • Jr SAP Bw Technical Analyst

    il y a 11 heures

    Mont-Saint-Guibert, Belgique iStorm Temps plein

    As a **Jr SAP BW Technical Analyst ( BW, ABAP, S4/HANA), **you will be responsible for building, deploying, and supporting modern and sustainable IT Solutions that bring added value and competitive advantage to the company. You will work with other people sharing the same passion, providing internal customers with state-of-the-art solutions and...

  • Maintenance Technician

    il y a 7 jours

    Mont-Saint-Guibert, Belgique Cellistic Temps plein

    The mission of Cellistic is to understand human iPSC and developmental biology and harness this knowledge to develop and manufacture iPSC therapeutics that significantly improve patient outcomes. We are convinced that pluripotent stem cell technology is the key to getting better, more efficient treatments to patients faster. To achieve this mission, we have...

  • Maintenance Technician

    il y a 2 semaines

    Mont-Saint-Guibert, Belgique Cellistic Temps plein

    The mission of Cellistic is to understand human iPSC and developmental biology and harness this knowledge to develop and manufacture iPSC therapeutics that significantly improve patient outcomes. We are convinced that pluripotent stem cell technology is the key to getting better, more efficient treatments to patients faster. To achieve this mission, we have...

  • Maintenance Technician

    il y a 2 semaines

    Mont-Saint-Guibert, Belgique Cellistic Temps plein

    The mission of Cellistic is to understand human iPSC and developmental biology and harness this knowledge to develop and manufacture iPSC therapeutics that significantly improve patient outcomes. We are convinced that pluripotent stem cell technology is the key to getting better, more efficient treatments to patients faster. To achieve this mission, we have...