Night Receptionist

**Restoring Brussels' most fabulous address**

Nestled on Rue Royale in Notre Dame aux Neiges, this Belle Époque jewel, sculpted by Henri van Dievoet, has stood as a proud witness to the epochs and events that shaped Brussels. Now, the fabled Grand Hotel Astoria will re-emerge as Corinthia Brussels later in 2024, a beacon of elegance and luxury in the heart of the Belgian capital.

Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness. Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude.

Join us to be part of the pre-opening team for a truly unique project in Brussels, developing Brussels’ most fabulous address.

Our future Night Receptionist will ensure the smooth check in and checkout of guests and to maintain and exceed the Corinthia Hotel standards. Report any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Front Office Manager, Assistant Front Office Manager and Front Office Supervisor. To ensure that the standards of the division meet and exceed the quality standards set, up sell and cross selling at all times.

**DUTIES AND RESPONSIBILITIES**
- Keeps abreast of newest trends and innovations in the hospitality industry.
- Greets and welcome guests/clients upon their arrival during the night, maintaining a gracious and professional demeanour at all times.
- Conducts check-in and check-out procedures efficiently, while attending to any special requests or preferences to enhance the guest experience.
- Monitor and manage reservations, ensuring accuracy and attention to detail.
- Handles guest inquiries and concerns promptly and effectively, demonstrating exceptional problem-solving skills.
- Co-ordinates all special telephone requirements for guests in meeting rooms and guest rooms at all times.
- Coordinates with other departments to fulfill guest requests and anticipate their needs.
- Maintains a thorough knowledge of hotel facilities, services, and local attractions to provide guests with insightful recommendations and assistance.
- Conducts nightly audits and ensure the accuracy of financial transactions.
- Ensures that guest history is well maintained and that every guest stay is linked to the correct client file.
- Follows instructions given by the Night Manager in order that the nightly tasks for the shift are completed at all times based on Front of House procedures.
- Upholds the highest standards of security and confidentiality to safeguard guest information and property.
- Is fully conversant with the Corinthia Employee Handbook and to ensure that they are adhered to.

**CONFIDENTIALITY**
- Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees.
- It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

HEALTH & SAFETY
- To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the work place.
- The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
- To report any defects in the building, plant or equipment according to hotel procedure.
- To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
- To attend statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning:

- Fire, Health and Safety
- Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.
- Risk Assessments for your department
- Hotel Fire & Bomb Procedures

**OTHER INFORMATION**
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

**TALENT PROFILE**

**Experience**:

- Previous guest exposure in the Tourism and Hospitality Industry desired

**Skills and Knowledge**
- Fluent in English and French or Dutch (Additional European Language is a super plus)
- Microsoft Office, PMS such as Opera, Go Concierge, Internet.
- Knowledge of the guest internet access (both wired connection and wireless), television systems, iPod docking stations, in-room media hub and entertainment systems (and any other in room technology) and telephone system.

**Education