Platform Office

Il y a 2 jours

Bruxelles SaintGilles, Belgique RAILREST Temps plein

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Are you passionate about service excellence, teamwork, and customer satisfaction? Join Railrest and play a key role in delivering an outstanding experience for both passengers and Eurostar. As a member of the Ground Services team, you will be responsible for the follow up & the quality of service in the stations and on the platforms, more specifically: In this role, you will work closely with the team to help achieve Railrest’s quality objectives, with a strong focus on hospitality, operational excellence, and customer satisfaction for both passengers and Eurostar. You will be responsible for the coordination, supervision, and day-to-day support of the Platform Assistants (PAs) team, ensuring that operations run smoothly, safely, and efficiently at all times.

Key Responsibilities

- Lead, supervise, and support the Platform Assistants team throughout the service
- Ensure team members are effectively informed, guided, and empowered to work autonomously
- Provide active coaching and operational support during shifts
- Act as PAS
- part of the team.
- Determine and coordinate the allocation of tasks among team members
- Act as the central point of contact between the platform and station services
- Guarantee clear, consistent, and efficient communication between all operational stakeholders
- Coordinate and manage specific services such as passengers with Reduced Mobility (PRM), VIPs, and other special requests
- Take operational decisions in disrupted, exceptional, or high-pressure situations
- Ensure support services, including the kiosk, receive the necessary instructions and operational updates
- Keep all relevant teams continuously informed of operational changes
- Ensure all communications are timely, accurate, and consistent
- Complete an end-of-service report after each shift
- Provide additional operational information and reporting to Eurostar when required, particularly in relation to KPIs and operational assessments Team & Communication
- You are approachable, available, and attentive to staff needs, acting as a key link between the operational teams and management by relaying relevant service-related information.
- You will be an integral part of the PAS team, working in close collaboration with colleagues to ensure the highest standards of service delivery. Profile
- You are excellent in all areas: attitude & hospitality, professional competence, knowledge of procedures, etc. You inspire and you are a real example for colleagues.
- Stress resistant and used to dealing with change, well organised and able to make good decisions quickly.
- You are "Customer Care" oriented and excellence in customer service is your thing
- Natural leadership, socially oriented, easy communication, motivate and stimulate colleagues.
- Languages: an adequate level of the 3 main languages is required: Dutch/French/English
- German or other languages are an asset
- Good command of Microsoft Office (Word, Excel, possibly Power Point). Practical
- The planning is issued on a monthly bases.
- Your work is varied: early-late shifts, weekends and public holidays.
- Regime: 32w contracts
- 1 weekend off guaranteed per period of 4 weeks
-

We offer
transport & uniform allowance, hospitalisation insurance, mealcheque, Premium for Sundays/PH Pay: €17,33 per hour Benefits:
- Food allowance
- Hospitalization insurance
- Travel reimbursement
- Uniform provided Work

Location:
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Platform Office

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