Services Account Representative

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Service Account Representative**:
We are looking for a Services Account Representative with an immediate start date, as a permanent contract.
Ideally, this position is based in Groot-Bijgaarden, Belgium but alternatively, it can be based also in Utrecht, in the Netherlands

**What you will do**:

- Lead customer relationships from a service perspective through a structured communication approach;
- Organizing maintenance and other services;
- Lead understanding of customer needs through proactive and continuous customer diagnosis and analysis;
- Participate in the creation of service account plans in collaboration with a Key Account Team.
- Participate in implementation and follow-up in alignment with the customer and KAM team;
- Participate in the creation of quality plans and participate in implementation and follow-up of targets per Key Account in line with customer and KAM team;
- Lead opportunity management, cross-selling and up-selling, and fact-based value proposal negotiate and close deals;
- Lead growth of profitable service contracts;
- Participate in follow-up value delivered, customer satisfaction, and profitability on service business;
- Participate in the resolution of technical issues by being responsible for communications with the customer;
- Work cross-functionally to secure Business Growth and customer satisfaction.

**We believe you have**:

- Minimum 3-5 years of customer-facing experience in a technical field
- Technical background (preferably in B2B business)
- Strong customer orientation and business acumen
- Strong productivity focus
- Proven record of process implementation, discipline, and organizational agility
- Strong continuous improvement focus
- University Bachelor in technical/business disciplines or equivalent (2 years degree minimum)
- English business fluency, Dutch and French business fluency are a must

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements