Expert UX Consultant

Mission Overview:
- Join the Service & Delivery Management (SDM) team at Keystone Solutions, where you will be part of a cross-functional UX Expert Pool. This consultancy mission involves working on various digital projects to design simple, effective, and user-centered services.
- As a consultant, you will engage in multiple business projects simultaneously, collaborating closely with project managers, analysts, and development teams from the early phases throughout the project lifecycle.
- Your responsibilities will include conducting user research activities (interviews, analyses, workshops) to understand the needs, constraints, and expectations of users.
- You will structure user journeys and formalize UX deliverables (personas, user journeys, flows) to guide the design process.
- Additionally, you will create wireframes and prototypes to quickly visualize solutions and facilitate discussions with stakeholders.
- Facilitating co-design workshops to align business, IT, and user visions will also be part of your role.
- You will organize and conduct user testing to validate hypotheses and iteratively improve solutions.
- Working in an agile mode, you will actively participate in project rituals.
- Ensuring the quality and consistency of the user experience in line with UX standards and the organization's design system will be crucial.
- Finally, you will contribute to disseminating UX best practices and sharing expertise within the UX pool. - Requirements:
- User empathy: ability to understand users' needs, expectations, and frustrations.
- Excellent communication: ability to convey ideas clearly, structured, and tailored to the audience.
- Synthesis

skills:
ability to simplify complex issues into clear and actionable messages.
- Collaborative spirit: ability to work effectively with diverse profiles (business, IT, management).
- Critical thinking: ability to question assumptions and challenge proposed solutions.
- Proactivity: ability to take initiatives and propose concrete improvements.
- Adaptability: ability to quickly adjust to project constraints and changes.
- Results orientation: ability to aim for a concrete and measurable impact on user experience. - Evaluation Method:
- Offers will be evaluated in three stages:
- Qualitative profile evaluation: analysis of the CV and supporting elements (portfolio, experiences); any unproven element will be considered unacquired.
- Interview (if applicable): to validate skills, autonomy, and fit for the project context. - Duration: 01/09/2026
- 14/06/2027 10 months
- (full time) - Skills required:
- Ateliers UX:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Cycle UX end-to-end:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Exploitation de données qualitatives/quantitatives:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Figma ou équivalent:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Miro ou équivalent:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Parcours utilisateurs:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Recherche utilisateur:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Restitution de résultats UX:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- Tests utilisateurs / Usability Testing:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: Any time
- Travail au sein d’une équipe agile:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year
- UX Metrics / KPI UX:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: Any time
- UX Strategy:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: Any time
- Wireframing:
- (mandatory)
- Level: T2
- Confirmed
- Most recent: This year - Language requirements: French
- (mandatory)
- Level Proficiency (C2)