Servicenow

il y a 12 heures

Brussels, Belgique iBSC Temps plein

**MUST BE A BELGIAN RESINDENT MUST BE IN BELGIUM**

**Job Title**:
**ServiceNow Developer (Focus on Maintenance and Incident Resolution)** They're not looking for a pure developer building apps from scratch. Instead, they want someone who maintains, supports, and improves an existing **ServiceNow** instance, and handles **incidents** and **small changes**.

**Mission Context (Daily Responsibilities)**:
**Support and guide the team through the different processes**

Acts as a **ServiceNow process expert** - helps colleagues follow correct ITSM/ITIL workflows inside ServiceNow.

**Monitoring of the instances**

Regularly checks the health and uptime of **ServiceNow environments** (eg, dev, test, prod).

**Execute maintenance/run tasks (small changes/LCM/License management)**

Performs **routine maintenance**:

- Small updates (minor Scripting/config changes)
- LCM = **Lifecycle Management** (keeping the platform updated and clean)
- Manages **license usage**, avoids over-usage

**ITIL Framework Knowledge (Processes they must know)**:
They're asking for **mid-to-senior-level experience** in IT Service Management (ITSM).

**o Incident Management**

Handles **second
- and third-line** support (more complex issues that frontline support can't resolve).

**o Problem Management**

Looks into **root cause analysis**, not just fixing issues, but preventing them.

**o Asset Management**

Manages **hardware/software inventory** inside ServiceNow.

**o Change Management**

Handles **change requests** - ensuring that any changes to systems are tracked, reviewed, and approved.

**Other Key Responsibilities**

**Release management**

Prepares and validates new software releases and changes.
- Writes **runbooks** (step-by-step deployment guides)
- Presents changes to the **Change Advisory Board (CAB)**

**Process optimization**

Experience improving ServiceNow workflows, automating tasks, and streamlining operations.

**Data analysis**

Can build reports and dashboards in ServiceNow to track performance and usage.

**Agile or Scrum**

Works well in Agile teams - uses **sprints, backlogs, stand-ups**, etc.

**Implementation of BNPP Fortis processes in ServiceNow**

Customizes ServiceNow to match **BNP Paribas Fortis internal procedures**.

**Design and creation of feeding interfaces**

Develops **data integrations** (eg from other Fortis systems into ServiceNow)

**Setup API integration**

Works with **ServiceNow REST APIs** to exchange data with Fortis' local systems.

**Automated exports**

Automates data exports from ServiceNow to internal Fortis users/systems.

**Workflow design**

Builds **custom workflows** in ServiceNow (eg for approvals, escalations).

**Migration of existing tools to ServiceNow**

Migrates processes/data from older ticketing or ITSM tools into ServiceNow.

**Language Requirements**:

- **English** - Mandatory
- **Dutch or French** - Nice to have, since it's Belgium

**Technical Skills**:
**ServiceNow Certified (Admin Course)**

**Mandatory** - the basic admin course certification from ServiceNow

**Certified Implementation Specialist**

**Nice to have** - shows they know how to configure apps like Incident, Problem, Change

**Cloud knowledge**

**Bonus** - Not essential, but understanding cloud environments helps

**Monitoring and performance optimization**

Experience checking performance of ServiceNow, doing **health scans**, handling **upgrades

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