Implementation Consultant

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**Implementation Consultant**:
**Location**:
**Level**:
Intermediate

**Job Category**:
Other

**ABOUT COMPANY**:
SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.

We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business ability, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.

Our customer is Anheuser-Busch InBev (AB InBev), the biggest brewery company in the world. We own over 630 beer brands (including Budweiser, Stella Artois, Hoegaarden, Beck’s, Leffe, Chernigivske) in 150 countries and are considered to cover 28% of the global beer market worldwide. European HQ is in Leuven, Belgium.

**Project**

BEES provides retailers with tools, data, and insights to help them thrive in their businesses. It enables retailers to browse products, place orders, arrange deliveries, manage invoices, and access business insights all in one place through its mobile app or website. cess business insights all in one place through its mobile app or website. The platform also focuses on building meaningful client relationships and driving partners’ performance with data.

**REQUIREMENTS**:

- Experience in product implementation and expansion (including implementing Magento or similar platforms).
- Solid understanding of business process description methodologies
- Advanced English proficiency (both written and spoken)
- Strong skills in conducting business user interviews and presenting findings
- Proficiency in gathering and documenting business and project requirements (BRDs & PRDs)
- Familiarity with UX principles
- Expertise in BPMN for business process analysis and modeling
- Excellent logical thinking, multitasking, and organizational skills
- Exceptional communication skills
- High level of proactivity, creativity, and ownership
- Experience collaborating with technology implementation teams
- Knowledge of the Software Development Life Cycle (SDLC) and Agile/Scrum methodologies

**RESPONSIBILITIES**:

- Acquire and maintain deep knowledge of the BEES platform’s functionalities
- Participate in business workshops to understand client processes and workflows
- Analyze clients’ systems and business workflows, and propose options for restructuring to avoid unnecessary customization
- Translate customer needs into features on the BEES platform
- Act as a bridge between the customer and development team to ensure mutual understanding
- Identify and clarify any gaps during the discovery phase
- Collaborate with customer stakeholders to produce product assessment documentation and translate it into actionable implementation tasks
- Serve as a BEES Ambassador, supporting both customers and internal teams with product-related inquiries

**Nice to Have**:

- A passion for learning and self-improvement
- A drive to inspire and elevate those around you
- Willingness and flexibility to travel to diverse and unconventional locations
- Enthusiasm for working in a fast-growing, multicultural, product-oriented environment
- Interest in contributing to global product development processes within a multinational setting
- Previous experience working with e-commerce platforms

**Location**:
**Level**:
Intermediate

**Job Category**:
Other

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