Customer Success Manager

About Monizze: Monizze is on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions. We are looking for a Customer Success Manager to ensure our RewardFlex team continuously delivers a high-quality customer experience, from onboarding through post-implementation support. We work cross-functionally and support Monizze’s ambition to grow sustainably, with a strong culture of collaboration and ownership. Your advantages first: Your purchasing power is optimized
- the motto is true for clients & employees 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz A mobility budget Homeworking flexibility with days of remote work and a monthly allowance to make it comfy Belgian roots, mindset & attitude: a cool and informal atmosphere
- one of the best things since waffles Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...) Your health and your family's health is covered by our hospitalization insurance ✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments Homeworking opportunities and overall flexibility A yearly trip with all your colleagues to celebrate our achievements ➕ We do much more for our employees, but we needed space to describe the job We'd love to tell you about it though, so ask us What You’ll Do: Client onboarding management
- Welcome new clients and support them as they join the platform
- Lead onboarding phases by ensuring a smooth, structured implementation tailored to each client’s needs
- Act as the main point of contact for clients during their onboarding Support for Product Specialists
- Assist and support Product Specialists during the onboarding of the clients they have signed
- Work closely with them to ensure efficient implementation and an optimal customer experience Daily support for employers
- Support employers in their day-to-day use of the platform
- Answer operational questions to ensure the best possible experience
- Actively contribute to customer satisfaction and retention Knowledge Base, processes & continuous improvement
- Ensure that the Knowledge Base and processes (internal and external) are always up to date
- Identify inconsistencies or gaps and escalate them to the relevant teams
- Contribute to the continuous improvement of onboarding and support workflows Customer feedback collection and escalation
- Collect customer feedback in a structured manner
- Analyze recurring needs, pain points and expectations
- Share insights with Product teams to support future platform improvement What You’ll Bring: _ Must-Haves:_
- Comfortable working with digital tools and SaaS environments
- Ability to manage multiple cases and stakeholders simultaneously
- Fluent in English and Dutch (knowledge of French is a plus)
- Strong service mindset and customer orientation
- Excellent communication and collaboration skills
- Structured, rigorous and well-organized approach
- Curiosity, proactivity, autonomy and a strong desire to learn in a fast-evolving environment _ Nice-to-Haves:_
- First professional experience in Human Resources (Payroll, Compensation & Benefits, HR administration), or in a Customer success, customer support or account management role, with a good understanding of HR processes and employer-related challenges
- Knowledge of the mobility budget and cafeteria plan We are looking for a customer-oriented profile with an HR mindset and a strong willingness to learn.