Customer Journey Expert

REQ-10107480:
- 29/01/2026:
- Customer Journey:
- Brussel, BelgiëING Bank*
* Customer Journey Epert
- Tribe Investments
- Digital flows & products Area GJA: 16 A day in the life of a Customer Journey Epert in the Digital flows & products AreaUnderstanding the customerand designing and improving products, processes and customer journeys**, driven by ING’s and Tribe Investments’ strategy as well as the client and market needs, translating those into clear business requirements;
- Bringing our products to the market and growing your business (for new & eisting products) in the different segments and cross-channel;
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- Ensure a smooth in life eperience for investors
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- Ensure that we comply to the regulations in place, by identifying and taking action to fi eisting gaps, but also by implementing new regulations into the different journeys;
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- Contributing to the stakeholder engagement such as legal, compliance, FSMA, segments, Global capability teams,by understanding their needs and concerns;The team- As a Customer Journey Epert (CJE),you are at the heart of Tribe Investments. The focus of the Tribe lies on commercial growth, with big ambitions
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- You become part of the Digital flows & products area, where we work on the development, improvement, positioning of different digital and advisor investments products, as well as on the digital dashboards and in life eperience of our eisting investors.
- We have many eciting priorities this year for which we are looking to reinforce our team: Building new advisor / hybrid and digital flows to bring the customer eperience to the net level
- Launching new features in our eisting products
- Improving the in-life eperience of investors by developing new reporting features
- Removing frictions of customers
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- You are in continuous contact with variousstakeholders (Legal, compliance, segments, FSMA,) and you work together in an international team with other Customer Journey Eperts and IT developers in Belgium and in the Global Investments Tribe to make it happen.How to succeed*
* We hire smart people like you for your potential. Our biggest epectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Don’t worry if you don’t meet all the criteria. If you have the willingness to develop the skills mentioned here below and you feel that you might be a good fit for this position, we would love to hear from youYou put the customer first: you are interested in how our world and customers evolve, you listen to them (customer feedback, customer research, feedback from customer facing teams, available data,) and translate this into the continuous improvement of our products, services & processes.
- You have a strong affinity with Business to IT and strong delivery skills: defining business requirements, translating them into stories, refining with your IT colleagues, testing & hunting bugs, managing dependencies, etc;
- You love collaborating with different people and working in close collaboration with segments, IT, International teams, CLT Investments, Legal, Compliance, Digital sales,You always seek for a good compromise between the different stakeholders while always keeping the customer central;
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- You are polyvalent, but you also keep focus on priorities: you may have to contribute to different kind of projects at the same time, but you need to make sure that priorities are delivered on time. You are well organized to have a clear view on where we stand with the topics you follow-up;
- You have a passion for investments: you know our products and are interested in what the competition does, or you are curious to learn all about this eciting world;
- You make things happen thanks to your ‘can-do’ attitude with diligent respect for the (risk) processes. You manage and solve problems sharply at your own level and escalate when needed;
- You are fluent in English (oral + written) + Dutch or French
- ideally you understand all 3As a Customer Journey Epert within Tribe Investments, you will have the opportunity to:
- Take on a challenging opportunity & etend both your soft and hard skills as well as your knowledge about investments
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- Develop yourself and your ambitions while making impact- Be coached & supported by your Product Lead and Area Lead
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- Work in an informal, dynamic environment with innovative colleagues supporting your endeavors
- Your place of work Eplore the area Questions? Just ask Izabela Szerszeń
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele acht