Implementation Manager

Izix is a smart parking company that strives at developing products and services that help our real estate and corporate clients digitise the way they manage their parking lots. And in doing so, we enable them to use their parking as a lever for better mobility in and around their buildings At Izix, you will work with young, motivated team members and support major customers from multiple industries across Europe.

**What will you be doing ?**

As Implementation Manager, you will be part of the Operations Team. The main mission of this team is to ensure the smooth adoption and continued usage of our software solutions by our clients. Your job will be to coordinate people and processes to ensure that our software is delivered on time and produces the desired results. You will be the go-to person for everything involving a project’s organisation and timeline. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. This is a highly visible role in the organization requiring a combination of project management, technical, interpersonal, and leadership skills to be successful. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

As an implementation manager you will:

- Implement Izix solutions at our customers, guiding them along their journey with our software solution (onboarding, support, development) and bringing your commercial, technical and product expertise to the table;
- Develop and validate project plans (around the setup of our software: integrations, installations, development, etc.) and milestones with the customers, manage projects from end to end, including scoping, understanding customer requirements, reporting on progress and KPIs, tracking risks, action items, issues and decision upon delivery; revise when needed;
- Partner with internal teams including Sales, Support and Product, and third party partners to deliver a world class customer experience;
- Create customer facing documentation to help guide customers on where/how they can implement elements of our services themselves;
- Manage a portfolio of customers on a day to day basis;
- Monitor and improve customer satisfaction (train, collect feedback, inform about upgrades, interesting outcomes for them, etc.);
- Liaise with the product team to communicate customer needs and suggesting upgrades or additional features to meet existing or upcoming requirements as well as to validate releases and new developments before they are launched;
- Monitor past roll out projects and create reports detailing insights and potential improvements for future initiatives. Create process improvements and ensure they are being adhered to;
- Manage and mentor a team of implementation experts. Take care of the onboarding of new joiners and of the growth of existing team members;
- Communicate project objectives, status, expectations to project team and management.

**Requirements**:

- You like and have experience working in a similar job in a fast growing company. You don't mind going the extra mile if needed and like a fast paced environment.
- You have a passion for products that solve real problems and enjoy working with corporate clients. You have solid organizational skills including attention to detail and multi-tasking skills
- Although you can work independently and efficiently, you like to work in a team environment.
- You do what you promise and you take ownership of tasks. You always try to go for the best quality possible. You understand the why of decisions and you suggest improvements when you see an opportunity.
- You always aim for quality so you actively and consistently strive to expand your knowledge. You like sharing your knowledge with colleagues and the world through different channels. You are able to give others honest, constructive and actionable feedback.
- You can communicate clearly, also in writing, taking into account who your audience is. You are always honest and respectful. You know which is the right channel for each message or question. You document in such a way that everybody can understand what is happening and why.
- You are a problem solver and can handle tough situations without giving in to stress or impatience.
- Bilingual in French and English, other languages are a plus (Dutch, German, Spanish)

**Bonus points**
- You have experience in the real estate industry working with Facility, Property or Asset Managers.
- You have great project management skills.

**Benefits**

What will you be offered?
- A fair amount of responsibilities and challenge
- Possibility to make an impact on the day to day in our client’s lives.
- Flexible working conditions to allow for a good work-life balance.
- Salary and Benefits according to your skills and experience.

**Last but not least**

We are a fast growing SME whose goal is to redefine the mobility landscape and change the w