Customer & Logistics Officer

**Ibecor, a wholly-owned subsidiary of Heineken established in 1929, is dedicated to coordinating procurement and logistics activities to supply over 30 breweries in Africa with the essential commodities needed for local production.**

**Following an internal promotion, we are looking for a new member to join our Team as Customer & Logistics Officer.**

**The Customer & Logistics Officer plays a pivotal role as the primary point of contact for our Customers (Heineken production plants), ensuring top-tier service delivery and overseeing the order process from initial inquiry to delivery at the customer's site.**

**Key Responsibilities**:

- Assume full ownership of customer requests from receipt to delivery.
- Coordinate all necessary steps to fulfill customer requests, including liaising with suppliers and freight forwarders, placing orders, organizing transportation, and invoicing.
- Identify and promptly generate all required documentation for each step, such as requests for quotations (RFQs), purchase orders (POs), import license requests, pre-shipment inspections, shipping invoices, packing lists, certificates of origin, and specific letters of credit requirements.
- Manage the portfolio of open requests/orders and ensure timely execution by sending weekly reminders to relevant stakeholders for each step.
- Effectively resolve potential issues hindering progress in various steps by leveraging available colleagues, resources, or escalating issues such as missing information for RFQs, discrepancies in letters of credit or supplier invoices, or unusual customer requests.
- Actively participate in monthly meetings with customers.
- Take ownership of customer/country procedures, ensuring they are kept up-to-date and accurate.
- Provide support to colleagues during periods of lighter workload.
- Offer insights and expertise regarding specific customers and/or countries when necessary.
- Forecast the expected revenue for dedicated customers on a monthly basis as part of the monthly financial cycle.

**Behaviors**:

- Shows a strong focus on Customer needs.
- Connects internally showing a strong Team spirit, and externally as being Customer focused.
- Demonstrates ownership and decisiveness to achieve the required objectives.
- Delivers results despite challenging circumstances.
- Looks for best practices in other parts of the organization to solve problems effectively.
- Takes on new challenges with positivity and enthusiasm.

**Qualifications & Skills**
- Professional knowledge of English mandatory. French is appreciated.
- Bachelor in international Trade/Shipping/Logistics/Supply Chain Management or equivalent by experience on the job
- Strong organization and coordination skills. Able to manage a large portfolio or orders.
- IT literacy - knowledge of IT Tools: Office 365 (at least Excel, Word, Outlook and MS Teams)

**Our offer**
- Permanent contract following a probationary period
- Competitive salary package + benefits
- remote work flexibility

**Job Types**: Full-time, Permanent contract

Pay: €2.800,00 - €3.400,00 per month

**Benefits**:

- Additional leave
- Bicycle plan
- Company classes
- Company computer
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Life insurance

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Vacation money
- Yearly bonus

Application Question(s):

- Aimez-vous les activités a dominance administratives?

**Experience**:

- Gestion de la chaîne logistique: 2 years (required)
- documentation export: 2 years (required)
- gestion de portefeuille de commandes: 2 years (required)

License/Certification:

- permis de travail (required)

Work Location: Hybrid remote in 1170 Watermaal-Bosvoorde