Boutique Manager

**Position Summary**

As a Boutique Manager at Nespresso, you will be responsible for growing one of our Boutiques by promoting sales of our coffee, machines & accessories and enrolling new members for the Nespresso Club. You will be ultimately responsible for inventory and cash flow. You will lead a passionate and dynamic team of sales advisors who, by providing ultimate service, respond optimally to each customer's wants and needs. In doing so, both individual and group targets are set annually.

It is important that the team is properly managed, but above all coached and motivated. You hold monthly team meetings and ensure that all Nespresso guidelines and procedures are respected by the team. Daily, you monitor and improve the team's service level through evaluations and discussions with sales advisors and Assistant Boutique Managers.

Communicating with all departments involved in the Boutique (Area Manager, accountancy, IT, logistics, marketing, HR) and working in a planned manner, you will ensure that all targets and deadlines are met.

**Main Responsibilities**
- Achieve growth by developing the Boutique business through coffee, machine and accessory sales in combination with New Club Member registration
- Develop People: build, motivate and manage the team
- Set the sales and qualitative objectives for the Boutique
- Inventory management
- Ensure a seamless and consistent customer experience
- Organize the planning of the team and the demo agents
- Respect budget amounts
- Communicate properly with all departments involved in the Boutique business (accountancy, IT, logistics, marketing etc.) and respect deadlines

**Knowledge and Professional skills**
- Completion of secondary level of education plus 2-3 years of higher education at a university or a specialist college
- Minimum 4-5 years of extensive professional experience in Retail (all additional experience in hospitality and up-market hotel, tourism, etc is a plus).
- Experience in customer complaint management
- Experience in project management processes and change management
- Experience in people management (internal & external), motivation and development of direct reports
- Embrace Nestlé Nespresso values - Strong ethics and integrity
- Dynamism and charisma
- Stress resilience
- Business and customer orientated, Passion, Commitment, Interest in Nespresso products and in coffee in particular
- Willingness to work with challenging hours
- Almost permanent presence required on busy days. Presence required at opening and closing times.
- Excellent communicator (Fluency in French & English and possibly a good knowledge of Dutch)
- Expertise in oral communication for each type of customer (open minded, listening, understanding of the customer’s needs and capture customer’s interest)

**We offer...**
- A full-time position located in Liège
- Excellent benefits, including an annual target bonus;
- A variety of professional training and development programs;
- Various career opportunities, both in Benelux and internationally;
- Professional working environment, team spirit, company pride and passionate colleagues.