Account Manager

Location: Ghent, hybrid working model
Language requirements: Business professional fluency in French and Dutch, with strong English proficiency for internal communication.

Ready to drive real impact in B2B SaaS?

Lightspeed is not just another SaaS company we’re building the platform that powers the future of hospitality. Our mission? Help ambitious brands scale faster, work smarter, and grow stronger through tech.

We’re growing - fast.
We’re looking for sharp SaaS Account Managers who know how to turn customer success into serious business impact.

You’ll own a portfolio of growth-ready accounts in the Benelux market, spot revenue opportunities before they hit the radar, and lead data-backed account strategies that boost retention, drive expansion, and increase product adoption. You’ll work closely with C-level decision makers, align with internal stakeholders, and play a key role in our customers' success stories.

If you thrive in fast-moving environments, think in outcomes, and love turning relationships into results we should talk.

What You’ll Do

Portfolio growth: Manage, retain, and grow a portfolio of existing French
- and Dutch-speaking clients, primarily in the Benelux market

Customer success meets revenue: Drive value and expansion through upsell, cross-sell, and renewals, always with the customer's goals in mindData-first mindset: Use CRM and analytics tools like Salesforce, Looker, and ChurnZero to identify opportunities and track client engagement
- Cross-functional collaboration: Serve as the voice of the customer across Product, Implementation, Support, and Marketing teams.

What You Bring

3+ years of experience in account management, customer success, consultative B2B sales & relevant experience in the hospitality sector or as an entrepreneur

Strong relationship-building and communication skills with stakeholders at all levels, including executivesProven track record of driving revenue growth within existing accounts (upselling, expansion, renewals, churn reduction)Analytical mindset with experience working with CRM, BI, and customer engagement toolsProactive, organized, and able to prioritize in a fast-paced environment
- Languages: Professional fluency in French and Dutch &strong English skills for internal collaboration

What’s in it for you?

Come live the Lightspeed experience...

Unlock your potential with our growth program, paving the way for promotions and career advancement

Genuine career opportunities in a company that’s creating new jobs every day
- Work in a team big enough for growth but lean enough to make a real impact

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
Company car & charging card

Lightspeed equity scheme - we are all ownersHealth & Wellness Credit - expense up to €400/year toward gym memberships, yoga, a bike, or anything that supports your wellbeingMental Health Support - through Modern Health App (meditation, coaching, counseling)People Experience - work remotely from almost anywhere in the world for up to 60 days/yearLinkedIn Learning access and your own career GPS to grow your skills and career
- Volunteer time off - give back to the community with paid volunteer days
Transit benefit - whether you bike or take public transport to our Ghent office
- Regular breakfast/lunches, drinks & snacks in the Ghent office

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.