Operations Manager
il y a 8 heures
**Operations Manager **- Brussels, Belgium**
Does playing a role in business growth sound exciting to you? Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Operations Manager.
**Western Union powers your pursuit.**
In this role, we’ll be looking for you to support daily WU Stores operations in Belgium, striving to deliver operational excellence for superior customer service, reach business objectives, driving volume growth and service expansion.
**Role Responsibilities**
- Oversee and secure WU Stores operations in Belgium (13 stores in various locations).
- Secure day-to-day operations, systems and respect local and global operating procedures.
- Coordinate system technical incidents with network and WU back-office support to provide solutions on escalated issues.
- Responsible for alerting on potential disruption and managing incidents in the most efficient way.
- Identify opportunities for new products and services - support product and service introduction.
- Responsible for implementing high service standards for smooth and efficient customer service.
- Coordinate Front-Line Associates / Cashier's training delivery.
- Monitor daily operations and activity (per product and per store).
- Responsible for formalizing and implementing operating procedures to reinforce framework and team efficiency.
- Regular control and on-site visits (cash counting, opening hours, staff presence).
- Manage operational relationships with local vendors - control vendor's service delivery and standards
- Management of facility maintenance and upgrade.
**Role Requirements**
- Experience in a similar role or an Operations function, ideally within the retail banking or money transfer sector.
- Knowledge of the financial services market or retail and digital operations.
- Ability to lead, coach and guide a team to success.
- Strong customer service and organizational skills
- Ability to collaborate with other teams in a global, fast-paced environment.
- Fluency in English and French is required - a good level in the Dutch language is a plus.
- Valid driver’s license - this role requires approx. 50% travel in Belgium.
- Proficiency in Microsoft Office.
**We make financial services accessible to humans everywhere. Join us for what’s next.**
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Belgium-specific benefits include:
- Life/Medical Cover
- Pension Plan
- Luncheon Vouchers
- Bravo Recognition Program
- Headspace - Health and Wellness Programs
LI-AJ1
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