IT Support Enginner

**Location**: Smalleheerweg 29, 9041 Oostakker

**Contract Length**:1 Year (Extendable)

**Contract Type**:B2B

**Role description and summary**:
Desktop Technician will provide day to day local
Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.

**Position Responsibilities and Functions**
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot for end-user equipment.
Performs remedial repairs on Desktops, laptops and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Minimum of 2-3 years of IT experience.
Experience of support end-user devices in an enterprise desktop environment.
Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
Mobile device management including IOS and Android devices, enterprise encryption solutions
Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLA’s.
**Dutch is mandatory, plus good command of English**

**Salary**: €3,500.00 per month

Schedule:

- Shift work

Mogelijkheid om te reizen/verhuizen:

- Oostakker: kunnen pendelen of van plan zijn te verhuizen voordat het contract ingaat (Vereist)

Opleiding:

- Bachelor (Aanbevolen)