Process Expert
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- Define and maintainIT processes aligned with the Group process framework, creating consistency and standardization across teams. (e.g. delivery management, organization, sourcing, risk and security management,)
- Ensure complianceand proactively identify gaps or improvement needs caused by our sources (IT Group rules, National Bank of Belgium or EU regulations,).
- Coach and collaborate with our key partners, enabling them to steer and continuously simplify and optimize processes across the organization.
- Support process maturity assessmentsand contribute to process documentation within the agile referential. Education Master degree or equivalent experience Required Experience You have at least 10 years of relevant experience Technical Experience Mandatory
- Has strong analytical skills, create structure in complex matters.
- Has a proven experience in IT delivery and/or Production.
- Communicates clearly, collaborates effectively, and excels in multidisciplinary environments.
- Can facilitate and coach workshops with multiple stakeholders.
- Can produce high-quality written content, structure information cleanly. Preferable
- Experience with process improvement techniques (e.g., PDCA, value stream mapping,..).
- Familiarity with IT management frameworks.
- Knowledge of compliance and regulatory requirements. Business Experience Mandatory Experience in IT Preferable Experience in banking sector Soft Skills
- Strong analytical skills
- Strong communicator, diplomatic and customer-oriented
- Structured approach
- Able to work independently
- Accuracy and precision
- Quality-minded and eye for detail
- Goal-oriented
- Leadership
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Process Expert
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