Junior Helpdesk Officer
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Junior Helpdesk Officer | Schaerbeek, Belgium
We are looking for a motivated Junior Helpdesk Officer to support the IT Service Desk of a leading energy & utilities company in Schaerbeek.
Location: Schaerbeek, Belgium
Work regime: Full-time, Hybrid
Duration: 15 months
Extension: Possible
Experience: 1–3 years of IT Helpdesk / Service Desk / Desktop Support experience.
Key Skills
- IT Helpdesk / Service Desk support
- ITIL certification – required - Mandatory
- Active Directory & user management
- TCP/IP, VLAN, Wi-Fi, 802.1x & basic networking
- Hardware staging and PC/printer/peripheral support
- VPN & basic VoIP knowledge
- Basic videoconferencing & meeting-room technology
- Basic VMware/software virtualization knowledge
- Smartphone/GPRS troubleshooting
- Ticket creation, follow-up and helpdesk tools
- Ability to follow procedures and checklists
Languages
Dutch + French + English — good knowledge of all three is required.
Other Requirements
- Valid driving license and access to a car
- Autonomous, flexible and proactive approach
- Strong communication and customer-oriented mindset
- Analytical and solution-oriented
- Professional team player
If you have 1–3 years of relevant IT Support experience, we would be happy to hear from you.
Interested? Please apply now for more information.
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