Senior Sophis Risque L2 Support Engineers
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HCLTech is looking for experienced Senior Sophis Risque L2 Support Engineers to support a business-critical trading and risk management platform in Brussels.
The role combines strong Sophis functional knowledge with hands-on application support expertise and requires close collaboration with front-office, risk, operations and technology teams.
Candidates currently based in France may also be considered if they are willing to relocate to Belgium.
Key Responsibilities
- Provide L2 support for the Sophis Risque platform and related trading/risk applications.
- Act as a senior point of contact for complex functional and technical issues.
- Investigate and resolve incidents affecting trading, risk and operational processes.
- Manage Incident, Problem and Change Management activities in line with ITIL practices.
- Support application upgrades, patches and environment migrations.
- Monitor system health, performance metrics and automated alerts.
- Work closely with development teams and external vendors on bug fixes, enhancements and escalations.
- Prioritise support tickets, incidents and enhancement requests.
- Ensure adherence to SLAs, KPIs and operational procedures.
- Support knowledge sharing, documentation and continuous improvement initiatives.
- Liaise with Front Office, Risk Management, Operations and IT teams to understand business priorities.
- Provide regular reporting on incidents, platform performance and planned upgrades.
- Identify opportunities for automation and efficiency improvements within support operations.
Functional Expertise
- Strong understanding of Sophis Risque, including front-to-back trade lifecycle, risk, P&L, VaR and Greeks.
- Knowledge across asset classes such as:
- Equities
- Fixed Income
- FX
- Commodities
- Derivatives
- Good understanding of trading, risk management and portfolio management processes within investment banking.
Technical Expertise
- SQL and database troubleshooting experience, preferably with Oracle and/or SQL Server.
- Scripting or automation experience using Python, Shell and/or PowerShell.
- Experience working with Unix/Linux environments and batch processing.
- Knowledge of integration protocols and APIs such as FIX, REST APIs and messaging interfaces.
- Experience with vendor support processes and software version upgrades.
Alternative Platform Experience
Strong profiles with experience on comparable capital markets platforms may also be considered, including:
- Murex MX.3
- Calypso
- Summit
Candidates should demonstrate strong knowledge of trading and risk functionality within banking and financial services environments.
Required Skills & Experience
- 10+ years of experience in trading/risk application support or capital markets technology.
- Ideally 3–5+ years of Sophis Risque experience.
- Strong experience supporting complex production environments.
- Excellent troubleshooting, analytical and problem-solving skills.
- Ability to work effectively during critical incidents and under pressure.
- Strong stakeholder management and communication skills.
- Experience working with business and technical teams in large banking environments.
- ITIL knowledge or equivalent practical service management experience.
Interested in joining HCLTech and working with sophisticated trading and risk technology? Apply directly or get in touch to discuss the opportunity.
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