Software Support Engineer
il y a 2 semaines
Your roleYou are the technical bridge between our SaaS platform and our B2B clients. You enjoy digging into complex issues, communicating clearly, and turning problems into sustainable solutions.
What you'll do
Provide 2nd-line software support to B2B clientsInvestigate technical incidents and functional questionsAnalyse logs, data and system behaviour to find root causesCollaborate with development and product teams on fixes and improvementsDocument solutions and help improve internal processesContribute ideas to continuously enhance our support qualityWhy you'll love working at InTouchReal Impact – Work on software used daily by cities and public organisationsStrong Team Culture – Open communication, mutual respect and collaborationOwnership & Autonomy – Freedom to improve processes and make decisionsInnovation Mindset – We experiment, learn fast and keep what worksLearning & Growth – Training, workshops and conferencesFlexible & Hybrid – Healthy work-life balance with flexible hoursTeam Spirit – Motivated colleagues, informal vibe, regular team momentsWho we're looking forWe welcome both junior profiles with strong potential and experienced support engineers who want to grow in a SaaS environment.
Soft SkillsClear and empathetic communicatorCalm under pressure and solution-orientedProactive team playerPositive mindset and eager to learnTechnical SkillsStrong analytical and problem-solving abilitiesExperience with or willingness to learn: Jira, Confluence, ZendeskSQL, XML, CSV – comfortable working with dataLinux command line basicsGit / version control understandingLanguagesFluent Dutch requiredComfortable communicating in FrenchOur Product & MissionTogether with our team of InTouchables, we empower cities and public organisations with innovative SaaS solutions for traffic enforcement and mobility management. Your work directly contributes to safer roads and more efficient cities.
What It Means to Be an InTouchableInnovation – Try, learn, improveOwnership – See it, solve it, improve itTrust & Respect – No ego, strong teamworkCuriosity – Ask why, keep learningGrowth – Feedback is fuel, progress every dayWhat
we Offer
Competitive salaryCompany car + fuel/charge card20 holidays + 12 ADV daysHospitalisation & group insuranceAlan health coverageNet allowance & meal vouchersEco chequesMobile subscriptionCafeteria planModern office at Droneport Sint-TruidenInterview processIntro call with HROn-site interview with Head of Customer SupportPersonality assessment & reference checkReady to Join the Mission?Click Apply or send your CV to hr@intouch.beEqual OpportunitiesInTouch values diversity and inclusion. We welcome applications from all backgrounds and perspectives.#SupportEngineer #TechSupport #SaaSJobs #GovTech #CustomerSuccess #SmartCities #InTouch #TechCareers
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Software Support Engineer
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