Customer Success Manager

About us

Exhibitly is bringing AI to the $60B events industry that's been stuck in 2010. We're building a suite of tools that rethink how events attract, engage, and convert their audiences.

• 250+ international events signed in 12 months (all inbound)
• Bootstrapped to six-figure revenue (raised €1.4M)
• Massive first-mover advantage (hyper-growth potential)
• ...and a roadmap that will reshape the entire industry

Why now

We signed 250+ events in 12 months and the founders have handled every single one. Onboarding, setup, questions, renewals. That doesn't scale, and it's already what slows us down.

What you'll do

• Own everything after the deal. Onboarding, setup, support, renewals. From the moment they sign to the moment they book their next edition.
• Get clients to value fast. Configure the widget for their event, walk them through the dashboard, fix what breaks. Our time-to-value is already short. Make it shorter.
• Turn results into renewals. Every event generates data on what the tool did for them. Package it, send it, and make the next booking obvious.
• Automate the onboarding journey. Work out the flow, then build it so it runs without you. Templates, sequences, self-serve setup, whatever is needed.
• Build the function as you go. We're going from 250 events to 1,000. Whatever process and documentation that needs, you're building it.
• Be the translation layer to product. Organisers, exhibitors, attendees. You'll hear what's broken and what's missing before anyone else. Turn that into something the team can build.
• Spot the expansion. Many of our clients are portfolio organisers running dozens of events. One happy event is a doorway to twenty more.

Who you are

• You genuinely like customers. Not as a line on a CV. You get something out of making someone's event go better than they expected
• Organised to a fault. Hundreds of events, different time zones, different launch dates. Nothing falls through the cracks
• Not afraid of the technical side. You don't need to code, but you'll need to understand how our script works and explain it to a client's web team
• You explain things clearly. Our users are event marketers, not engineers. You meet them where they are
• AI-native. Non-negotiable. Drafting, research, reporting, documentation. One person with the right setup does the work of four
• You own the outcome. No briefing, no chasing. We want to hear "don't worry, I've got this," then see it happen
• Clear communicator who moves fast. A week is a long time here

Nice to haves

• Events industry or event tech
• You've built a CS function rather than joined one
• Comfortable in a CRM and with analytics dashboards
• Dutch alongside English

What we offer

• Equity. This is a co-builder role
• A path into commercial if you want it. Founder-led sales stays the priority, but you'll be supporting it from day one and there's room to grow into more
• Travel to industry events. Spain, Dubai, the US, ...
• A top-spec MacBook, iPhone and every tool you want, paid for
• Free lunch and dinner, hospitalisation insurance, meal vouchers and more
• Offices at Wintercircus, Ghent

The process

• 1st round: 30min coffee or call with our CEO
• 2nd round: deep dive into your past experience
• Your choice: solve a case we give you, or pitch us how you'd build our customer success function from scratch
• Final chat and offer

We're looking for ROCKET SHIP BUILDERS If that's you, let's talk.