It Support Technician – L1 Resident Engineer

Do you want to be the face of IT at an international airport site, in a demanding operational environment? Joining SAL International at Liège Airport means ensuring, day in and day out, the continuity of IT services for a multilingual organisation at the heart of logistics and airport operations. As part of its growth, SAL International is looking for an L1 IT Support Technician – Resident Engineer based in Liège. WHY JOIN SAL INTERNATIONAL? SAL International is an international player in airport handling and logistics. What you will find there: A dynamic, operational environment at the heart of Liège Airport An international and multilingual setting An autonomous role: you are the site's IT point of reference A solid structure, backed by central IT teams (L2/L3, infrastructure, network, security Functieomschrijving As L1 Resident Engineer, you are the first point of contact for all IT incidents and requests on site. You combine deskside support and helpdesk. User support Provide Level 1 IT support, on site and remotely, to employees at the Liège site Diagnose and resolve common incidents: laptops, desktops, monitors, docking stations, printers, headsets and peripherals Support Windows 10/11 and Microsoft 365 environments (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), as well as basic application support Resolve basic connectivity issues (LAN, Wi-Fi, VPN) Support meeting rooms and videoconferencing equipment (Teams, cameras, microphones, screens) Access and security Manage access: accounts, password resets, MFA and authentication, in line with security procedures Apply IT security policies and immediately report any suspicious incident (phishing, malware, unauthorised access) Hardware and lifecycle Install, configure and prepare IT equipment (PCs, iOS/Android mobile devices, peripherals) Handle IT onboarding and offboarding of employees (workstation preparation, handover and collection of equipment, access rights) Keep the IT inventory up to date and coordinate replacements, warranties, repairs and disposals Tickets, escalation and coordination Log, prioritise, track and close tickets in the ITSM tool (ServiceNow, Jira Service Management...) Escalate complex incidents to L2/L3 teams with a full diagnosis, and follow them up in line with SLAs Act as the link with central IT teams, service providers and external suppliers Inform local management of major incidents or service interruptions Contribute to IT documentation (knowledge base, procedures, troubleshooting guides) You are not just a ticket-taker: you are the local IT point of reference and help ensure the continuity of the site's IT services. THE TEAM & THE MANAGER Based at the Liège office, you report directly to the Station Manager, Pierre Jeurissen. You work closely with SAL International's IT teams in Belgium and Saudi Arabia. Profiel Essential Bachelor's degree or equivalent technical qualification in IT At least 2 years' experience in helpdesk, service desk, desktop support or field support Fluent French and English, both spoken and written Strong command of Windows 10/11 and Microsoft 365;
basic knowledge of Active Directory / Entra ID (Azure AD) and MFA Basic knowledge of networking (TCP/IP, DNS, DHCP) and cybersecurity Assets Knowledge of Arabic Experience as a Resident Engineer / Onsite Support Engineer Experience in the aviation or logistics sector, in an international environment IT certifications (CompTIA A, ITIL Foundation, Microsoft...) Soft skills Customer focus and service mindset Autonomy and rigour in incident management Clear communication with non-technical users Hands-on, proactive attitude Aanbod

WORKING HOURS
& CONDITIONS Full-time, 100% on site in Liège Monday to Friday, flexible hours: start between 8:00 and 9:00, finish between 16:00 and 17:00 On-call availability for P1 priority incidents WHAT SAL INTERNATIONAL OFFERS YOU A full-time permanent contract with an attractive package, including: White-collar employee status (Joint Committee 226) ± 30 days of leave (20 statutory days 6 working-time reduction days 3 sector days 1 regional day) Meal vouchers and eco-vouchers Hospitalisation insurance and group insurance RECRUITMENT PROCESS A fast and transparent process: An initial conversation with Alexandre, from Profile Group An on-site interview with Delphine (Senior HRBP) and Pierre (Station Manager) A final interview with SAL International's IT team Quick feedback at every stage. Want to become the IT point of reference at an international airport site? Apply now. This recruitment is conducted exclusively by Profile Group, in collaboration with SAL International. Please respect the established process: all applications must first be sent to Alexandre, who ensures the smooth running and consistency of the selection. ITSupport Helpdesk ServiceDesk DesktopSupport ResidentEngineer L1 Microsoft365 Windows ServiceNow Liège Aviation Logistics