Account Manager
il y a 1 semaine
Job purposeThe Account Manager will be responsible for identifying and mitigating risks related to service quality, compliance, and financial transparency for both AXA Belgium and AXA Luxembourg. By managing escalations and participating in critical incident meetings, the Account Manager will foster accountability and transparency in operations.Main missionsThe main mission of the Account Manager is to act as the ambassador of AXA Group Operations, ensuring the highest level of service quality and customer satisfaction for AXA Entities.This involves managing relationships, handling escalations, communicating the GO strategy, and ensuring the effective implementation of services and products. The Account Manager will also support the Entity in navigating the GO organization, facilitating collaboration, and ensuring financial transparency.Expected skills & experienceWe are looking for someone with the following experience and skills:Experience Strong IT background Experience of working in a complex global Organization Good understanding of Group Operations Governance Good understanding of GO financial, project and product processes Experience of managing and delivering continuous service improvements across an organizationTechnical skills Very strong knowledge of GO strategy, Tech and Data roadmap, objectives, organization and constraints Good understanding of insurance business needs/challenges of the Opco in the short and long term Strong understanding of regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules Strong understanding of financial management processes and budget management Strong understanding of GO Operations activities and track record in project/program delivery Maintain a large angle/high level perspective, align actions and contribute to overall organizational strategy enhancement including learnings from benchmarking activities and reviewsSoft skills / transversal skills Excellent English communication level Excellent communication skills, with the ability to build trustful relationships at all levels Excellent listening and facilitation skills to manage conflicting interests with a constructive and transversal mindset Capacity to speak up assertively and put good and bad messages on the table in the interest of the Group operations local legal entity, Group Operations or AXA Group Ability to work in multi-cultural teams and achieving results in a matrix organization Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude High level of personal accountability and strong commitment Ability to engage and inspire Effectively communicates the GO vision & goals Understand and articulate the projected direction of the organization and how changes might impact the Organization
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