ServiceNow Support Engineer

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

What does it feel like to be a ServiceNow Support Engineer (HAM) in Netcompany?

As a ServiceNow Support Engineer (HAM), you will take full ownership of the ServiceNow Hardware Asset Management (HAM) module, acting as a bridge between business processes and technical execution. You will combine a deep functional understanding of the hardware asset lifecycle with strong technical troubleshooting skills to ensure a stable, accurate, and continuously improving HAM environment.

As a ServiceNow Support Engineer (HAM), you will:

• Own end-to-end support of the ServiceNow HAM module
• Troubleshoot and resolve technical and integration issues
• Translate business requirements into technical solutions
• Ensure CMDB accuracy by monitoring Asset–CI synchronization
• Implement improvements to dashboards, reports, and stockroom triggers
• Align HAM operations with ITIL processes and best practices
• Create and maintain documentation and training materials

What would make you a fit for the role:

• University degree and 1 year of relevant experience in ServiceNow and Hardware Asset Management
• ITIL Foundation and ServiceNow System Administrator (CSA) certifications
• Hands-on experience with ServiceNow HAM Professional and ServiceNow ITSM
• Strong knowledge of ServiceNow fundamentals, including UI Actions, Business Rules, and Client Scripts
• Understanding of the hardware asset lifecycle and hardware discovery tools
• Strong analytical and problem-solving skills, with attention to detail
• Ability to work independently, manage priorities effectively, and communicate clearly
• Fluency in English both oral and written

It would also be a plus if you match some of the following:

• Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Experience with additional ServiceNow products (ITSM, CSM, HRSD, SPM, etc.)
• ServiceNow development or scripting training
• Experience with Web Services (XML, SOAP, REST)

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/