IT Project Manager – IT Support Transformation
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
We're Hiring: IT Project Manager – IT Support Transformation
Location: Namur, Belgium
Work Model: Hybrid
Start Date: ASAP
Contract Duration: 10 Months (4/5 Time)
We are seeking an experienced IT Project Manager to lead a large-scale transformation of IT support services. This role focuses on modernizing IT support operations, improving service delivery, and implementing a robust operating model aligned with ITIL best practices.
Key Responsibilities
- Lead the transformation of IT support services using an iterative, value-driven approach.
- Analyze the current support model and identify opportunities for optimization, automation, and process improvement.
- Design and implement a Target Operating Model (TOM) with clearly defined roles, responsibilities, governance, and service levels.
- Define business and technical requirements for Jira Service Management, including workflows, forms, CMDB integration, and knowledge management.
- Drive change management initiatives to ensure successful adoption across stakeholders.
- Develop and deliver training programs aligned with the new operating model and ITIL best practices.
- Establish project governance, KPIs, dashboards, and continuous improvement plans.
- Collaborate with cross-functional teams to ensure seamless implementation and service continuity.
Required Skills
- IT Project Management
- ITIL 4 Framework
- Jira Service Management
- Target Operating Model (TOM) Design
- IT Service Management (ITSM)
- Change Management
- Service Catalog Management
- CMDB & Asset Management
- KPI & Performance Reporting
- Stakeholder & Governance Management
Required Certifications
- ITIL 4 Managing Professional (Mandatory)
- PRINCE2 or equivalent Project Management certification (Mandatory)
What We're Looking For
- Proven experience leading IT support transformation or ITSM projects.
- Strong knowledge of ITIL processes and service management best practices.
- Experience implementing or optimizing Jira Service Management environments.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to drive organizational change and manage resistance effectively.
- Strong analytical mindset with a focus on delivering measurable business value.
-
PMO / IT Project Management Officer (PM2 Certified)
Il y a 2 jours
Namur, Walloon Region, Belgique Ayesa Digital Temps pleinAt Ayesa Digital we grow with you!Every professional in our company is vital to us. Thanks to their talent, we continue to expand; today, we are a global team of over 11,000 people working toward a common goal.Ayesa Digital is currently participating in high-impact European Union projects designed to address major European challenges and drive science and...
-
Program Manager – Digital Transformation Job ID:JP054299
Il y a 2 jours
Namur, Wallonia, Belgique ITProposal Temps pleinProgram Manager – Digital Transformation Overview We are seeking an experienced Program Manager to lead a major business transformation initiative within a large public transportation organization. The successful candidate will be responsible for consolidating three existing programs into a single strategic transformation program and ensuring its...
-
It Operations Manager
Il y a 3 jours
Namur, Walloon Region, Belgique Etinars Temps pleinWHO WE ARE Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon...
-
IT Support Officer
Il y a 1 semaine
Namur, Wallonia, Belgique Sabert Corporation Europe Temps pleinSabert Corporation est un leader mondial des produits de présentation, de service et d'emballage alimentaire. Ses clients sont les professionnels des métiers de bouche, les industries alimentaires, les chaînes de restauration rapide ou encore les chaînes de grande distribution. A travers les partenariats établis avec ses clients, Sabert Corporation...
-
Project Manager Consultant
Il y a 2 jours
Namur, Walloon Region, Belgique keystone-solutions Temps pleinMission Overview As a public transport operator active in the Walloon region, our client is one of the main players in mobility and sustainable economic development. This consultancy mission at the client site represents an opportunity to contribute to improving public transport services. Key Responsibilities The mission involves overseeing a project that...
-
Project Engineer
Il y a 2 jours
Namur, Belgique Mondelēz International Temps pleinJob DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride. You plan, develop and execute capital projects by supporting technical developments, feasibility perspectives of engineering-related activities in supply chain and capital expense project execution to support...
-
Project Manager Life Sciences
Il y a 3 jours
Namur, Wallonia, Belgique Akkodis Temps pleinAbout Akkodis Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis...
-
ERP & Management Software Consultant – Remote & Growth
Il y a 2 jours
Namur, Wallonia, Belgique IBGRAF BUSINESS SOLUTIONS SA Temps pleinIBGRAF BUSINESS SOLUTIONS SA is looking for a Management Software / ERP Support Consultant in Belgium. You will bridge accounting and IT, assisting Belgian and Luxembourg companies with their digital transformation. Responsibilities include providing bilingual customer support, configuring ERP solutions, and training users. Candidates should have a...
-
Program Manager | Life Sciences
Il y a 2 jours
Namur, Wallonia, Belgique Capgemini Engineering Temps pleinAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Accounting & Management Software Consultant - Belgium
Il y a 2 jours
Namur, Wallonia, Belgique IBGRAF BUSINESS SOLUTIONS SA Temps pleinAre you an accountant with a good knowledge of English and dreaming of breaking out of the routine to dive into tech? Transform your business expertise into a new career: become the link between accounting and management IT atIBGraf Group, a leading player in accounting software and ERP for over 40 years. Your mission As a Management Software / ERP Support...
