Senior Business Excellence Partner

As part of its organizational and digital transformation strategy, our client is strengthening its capacity to support business departments, improve processes and lead transformation projects.

The Agency is modernizing its information systems, digital services, and business platforms. This work covers regulated parking, parking rights, enforcement, collection, citizen services, and mobility platforms.

In this context, we are seeking a Senior Business Excellence & Business Partner, Technical Writer with experience in the public sector. Drafting technical documents for public procurement projects related to digitalization, IT, data, and cybersecurity is a key component of the role.

Mission

• He/She translates business needs into actionable requirements and process improvements, supports decisions and the implementation of the transformation, and produces accurate and verifiable technical documents for public procurement.
• He/She acts as a Business Partner: understanding and challenging business demands, identifying expected value, structuring requirements, preparing decision files and contributing to portfolio prioritization.
• He/She leads workshops and facilitates collaboration between business departments, Digital & IT, Data & Analytics, Architecture, PMO, Purchasing, suppliers and other stakeholders.
• He/She maps existing processes and designs target processes (AS-IS / TO-BE), ensuring consistency between organization, data, applications and operations; identifying dependencies and impacts.
• He/She simplifies administrative and operational processes, defines KPIs and supports performance management and continuous improvement.
• He/She drafts the technical sections of public contracts and special specifications relating to digitalisation, IT, Data and cybersecurity.
• He/She consolidates business, functional, technical, data, security, compliance, integration, operation and reversibility requirements; writes non-functional requirements, SLAs and acceptance criteria.
• He/She ensures the consistency, traceability, clarity and testability of requirements; coordinates their validation with business teams, security, the DPO, Purchasing and technical experts.
• He/She contributes to the selection and award criteria, technical clarifications, compliance matrices and the technical evaluation of bids.
• He/She produces scoping notes, business cases, BPMN process maps, etc.

Profile:

• Expert in organizational transformation within public or parapublic organizations, with at least 5 years of relevant experience in the last 10 years.
• Expert in mobility, parking, roads or public space management, as well as in the analysis or transformation of associated processes, with at least 5 years in each of these areas over the last 10 years.
• Expert in defining business needs, functional specifications, modernization of business information systems and digital transformation, with at least 5 years in each of these areas over the last 10 years.
• Expert in drafting technical documents for public procurement in digital, IT, Data and cybersecurity, with at least 5 years in the last 10 years.
• Proven experience in facilitating workshops and coordinating business, IT, Data, Architecture, PMO, Purchasing and suppliers: at least 3 years in the last 10 years.
• Strong analytical, synthesis and critical thinking skills; ability to challenge requirements, communicate clearly, coordinate stakeholders and manage priorities with autonomy and rigor.

Required skills:

• Organizational transformation in public or semi-public organizations 
• Mobility, parking, roads or public space management 
• Analysis and improvement of business processes in the relevant departments 
• Business needs and functional specifications for digital solutions markets 
• Modernization of business information systems and digital transformation 
• Technical documents for public procurement in digital, IT, data and cybersecurity
• Facilitating professional workshops and cross-functional coordination

Strengths:

• Knowledge of Dutch.
• Direct experience in parking control, parking rights, collection, citizen services or mobility platforms.
• Impact analyses, arbitration files, specifications and recommendations; monitoring of agreed actions throughout the implementation of the transformation.