COMMAND TOWER LEADER

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Summary

The Control Tower Leader is responsible for supporting and managing strategic customer accounts across Europe by acting as a key regional coordination point between customers, account leadership, country operations teams, transportation suppliers and internal stakeholders.

The role focuses on driving customer satisfaction, operational excellence, service reliability, regional alignment, and continuous improvement initiatives across the region. The incumbent will support regional account governance, monitor operational performance, manage customer escalations, identify operational risks, and contribute towards process standardization and business improvement initiatives.

The role will also support regional business growth by identifying potential opportunities for service enhancement, operational improvement, and account expansion within assigned customer accounts. The role requires close collaboration with other strategic managers, regional stakeholders, country operations teams, and cross-functional departments to ensure alignment between global customer expectations and regional operational execution.

This position provides strong exposure to:

• regional strategic account management
• supply chain operations
• operational excellence
• strategic problem solving
• business growth support
• continuous improvement initiatives

COMMAND TOWER LEADER

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Summary

The Control Tower Leader is responsible for supporting and managing strategic customer accounts across Europe by acting as a key regional coordination point between customers, account leadership, country operations teams, transportation suppliers and internal stakeholders.

The role focuses on driving customer satisfaction, operational excellence, service reliability, regional alignment, and continuous improvement initiatives across the region. The incumbent will support regional account governance, monitor operational performance, manage customer escalations, identify operational risks, and contribute towards process standardization and business improvement initiatives.

The role will also support regional business growth by identifying potential opportunities for service enhancement, operational improvement, and account expansion within assigned customer accounts. The role requires close collaboration with other strategic managers, regional stakeholders, country operations teams, and cross-functional departments to ensure alignment between global customer expectations and regional operational execution.

This position provides strong exposure to:

• regional strategic account management
• supply chain operations
• operational excellence
• strategic problem solving
• business growth support
• continuous improvement initiatives

PREFERRED COMPETENCIES

• Bachelors Degree with 6-8 years of international logistics or supply chain experience. Prior leadership experience managing people is preferred.
• Strong communication and stakeholder management skills.
• Customer-focused and solution-oriented mindset.
• Good coordination and multitasking capability.
• Strong analytical and problem-solving skills.
• Proactive, adaptable, and willing to learn.
• Ability to work independently and collaboratively in a regional environment.
• Good organizational and follow-up skills.
• Ability to identify improvement opportunities and support business growth initiatives.
• Good proficiency in Microsoft Excel and PowerPoint.