Product Support Senior Specialist

il y a 6 heures

Turnhout, Turnhout, Belgique Dover Corporation Temps plein

Job Requisition ID: 63730

Department: Sales & Marketing (DEPT_SALMRKT)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Key Responsibilities

You acquire in-depth technical know-how into all our products.
Problem Management: you are the first point of contact for problems reported from the field. Your role is to analyze the problem, where possible propose an immediate solution or workaround and/or provide the analysis to the software or hardware engineers. You log problems/defects into the ticketing system and follow up the corrective action from start to finish.
You get involved in new projects from the start. Your role is to understand the project scope and identify the technical go-to-market requirements. As such, you validate the deliverables from the Engineering group and perform a pre-customer acceptance test.
You take part in the training of our distributors support organization (Level 2 support engineers and/or local level 3 technical support)
In the case of direct customers, you support the customer at installing the project in their own lab and you follow up the customer acceptance tests. You support the customer in initial pilot installations.
In the case of our distributors (indirect customers), you organize a professional handover of the project to the distributor in combination with the Product Manager.
Change & Release management: you bring corrective actions through new release validation to our direct customers and distributors. This involves thorough knowledge of the related deployment tools.

Profile - Knowledge

Bachelor education in Computer Science/ICT, Electronics or equal by experience.
Database engines (SqLite, MS SQL Server), Microsoft Operation system. Hardware knowledge is a surplus.
Experience with Jira (Atlassian) is a plus

Profile – Competencies

Good communication skills
Team player and able to work independently
Eager to learn and grow within a team of professionals
Able to work in a dynamic environment
Customer-centric
Fluent in Dutch & English

We offer

A dynamic work environment with motivated colleagues
Powerful laptop that can keep up with your speed;
A workplace far away from traffic jams;
Free coffee, fruit, sweets, and drinks throughout the day. Even lunch is on us;
A healthy work-life balance;
A competitive salary with a mobility budget;
Meal vouchers, hospitalisation insurance and group insurance;
The option to lease a bicycle;
A discount on your home internet subscription;
33 vacation days

#LI-HW2

Work Arrangement : Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: EMEA : Belgium : Turnhout : Turnhout

Job Function : Engineering

Job Requisition ID: 63730
Department: Sales & Marketing (DEPT_SALMRKT)
At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart ...

Salaire estimé

29.120 € - 44.800 € //an

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Product Support Senior Specialist

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