Team Lead – Customer Compliance
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About the jobeCarsTrade is one of Europe's fastest-growing B2B online used-car auction platforms — 18,000+ vehicles listed weekly, 20,000+ active dealers, and 45% year-on-year growth.
As part of our commercial and operations organisation, we're hiring a Team Lead – Customer Compliance to lead our compliance team and ensure that customer verification is performed with the highest standards of quality, attention to detail, speed, and consistency.
This is a hands-on leadership role. You will not only manage and coach the team — you will actively perform compliance checks yourself, lead by example, and continuously look for ways to improve how compliance works across the company.
You will own the day-to-day quality of the process while thinking about what comes next: how we can make compliance faster, more scalable, more reliable, and increasingly automated.
About the RoleAs Team Lead Customer Compliance, you will be responsible for making sure our customers are properly verified and compliant throughout their journey with eCarsTrade.
You will lead a team responsible for KYC checks, document verification, screening, and customer compliance, while also handling complex cases and communicating directly with customers when required.
Your role goes beyond checking documents. You'll continuously look at the bigger picture — identifying inefficiencies, improving processes, supporting automation, keeping up with regulatory requirements, and thinking about compliance across multiple levels of the business, including company structures, branches, and different European markets.
You will be the role model for the team: someone who understands the details of compliance, sets the standard for quality and speed, and helps the team become better every day.
- Previous experience in Compliance, KYC, AML, Customer Verification, Back Office, Operations, or Administration.
- Previous experience in a team lead, senior, supervisory, or coaching role is a strong advantage.
- Strong understanding of KYC principles and customer verification processes.
- Genuine interest in compliance and keeping up to date with changing regulatory requirements.
- Strong attention to detail — you naturally notice things others might miss.
- Excellent organisational and prioritisation skills.
- A structured and analytical approach to solving problems.
- A continuous-improvement mindset: you don't just follow a process; you ask how it can be better.
- Interest in automation, process optimisation, and building scalable operational workflows.
- Ability to make sound decisions when dealing with incomplete or complex information.
- Strong communication skills and confidence communicating directly with customers.
- High sense of responsibility, reliability, and ownership.
- Ability to work independently while also coaching and supporting a team.
- Comfortable working in a fast-moving international environment.
- Fluent in English. Other European languages are a plus.
- Experience in the automotive industry or understanding of the European automotive market is a plus.
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