Customer Success Services Sales Representative

JOB DESCRIPTION

As a Field Sales Representative (FSR) in Oracle Customer Success Services (CSS), you play a pivotal role in building strong and lasting relationships with customers, truly listening to their needs, and promoting CSS solutions that deliver tangible business outcomes. The FSR collaborates with both existing and prospective customers to understand their goals and offers tailored solutions that empower them to maximize the value of their Oracle investments. 

FSRs oversee the entire sales cycle, from prospecting and qualification to proposal, negotiation, and closing. They collaborate closely with CSS presales and delivery teams, as well as cross-functional groups such as sales and customer success managers, to ensure customer needs are addressed and services align with strategic goals.

In doing so, FSRs help customers achieve their objectives, fostering satisfaction and sustainable growth.

SCOPE

Reporting to the CSS Sales Director, the FSR manages a portfolio of accounts within a specified geographic region. This position focuses on creating opportunities with both existing CSS customers and new business prospects, working towards an assigned booking target.

Success in this position requires close collaboration with key internal teams as well as cross-line-of-business product sales teams. The FSR also engages with Oracle Partners to support customer needs and drive strategic growth —always with a focus on diversity, equity, and the empowerment of all team members.

RESPONSIBILITIES

The FSR is responsible for developing and executing strategic account plans, driving CSS demand generation, and leading targeted sales and marketing campaigns. By identifying new opportunities, building a strong pipeline, and collaborating with Oracle sales teams and partners, the FSR achieves sales goals and drives innovation. By fostering strong relationships with key stakeholders and creating personalized CSS value propositions, the FSR ensures customer engagement and satisfaction. Staying closely aligned with Oracle’s strategic direction, FSRs act as true advisors—empowering customers and supporting their business journeys.

ACCOUNTABILITES

Overview:

The FSR works toward a defined sales quota and objectives, maintaining a robust pipeline to meet targets. They manage forecasts and proposals with accuracy and integrity, ensuring records are precise and submissions are timely and compliant. By operating within Oracle’s values and fostering a network of support, the FSR drives positive outcomes for Oracle and its customers.

Profile:

We invite ambitious and results-driven professionals from all backgrounds with exceptional skills in new business development, a proven track record in managing strategic accounts, and strong communication abilities to consider joining our vibrant and inclusive team. We especially encourage women to apply, and we are committed to fostering a workplace that values diversity, equity, and belonging.

Key requirements include, but are not limited to:

• A minimum of 5 years of experience in IT sales or business development.
• Proven success in meeting or exceeding sales targets in the IT industry.
• Familiarity with Oracle products and services is a plus.
• Oriented toward business outcomes, with the ability to build effective sales plans and set clear priorities. 
• Adaptable and comfortable working in inclusive, multicultural settings. 
• Fluent in Dutch and English, French is a pre
• Willing to travel up to 50% of the time

At Oracle, we celebrate diverse perspectives and are committed to creating opportunities for everyone to thrive.

Career Level - IC4