Senior Process Engineer Consultant

Il y a 21 heures

Brussels, Belgique Keystone Solutions Temps plein

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Mission Overview:

The Process Engineer consultancy mission is offered by Keystone Solutions for a client in Brussels. As a Keystone Solutions consultant, you will represent our values and expertise while working on-site and remotely, engaging in dynamic projects within the Transformation Office.

Responsibilities:

Define and implement new business subprocesses aligned with business architecture principles and strategic objectives.
Adjust and continuously improve existing processes for customer satisfaction, efficiency, and risk management.
Contribute to application changes, including testing and documentation.
Monitor and assess processes using key indicators and customer feedback to identify improvements.
Conduct analyses and studies related to process optimization.
Communicate and liaise with all stakeholders, including operational teams, to ensure effective implementation.
Create and maintain clear, accessible documentation for standardized implementation and incident resolution.
Ensure compliance with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection).
Guide change management, ensuring customers and employees master new or changed processes and applications.
Provide user support and follow-up after implementation.
Collaborate with Business and IT partners during ideation phases to ensure solutions meet customer and employee needs, align with strategy, and achieve efficiency and risk management objectives.
Work within Agile teams, contributing to defining, building, testing, and implementing products or services within planned sprints.
Organize work independently, estimate scope and complexity, and commit to sprint or trimester deliverables.

Requirements:

Bachelor/Master degree or equivalent by experience.
Proven track record in business and process analysis and change management.
Fluent in French or Dutch; strong written and spoken English communication skills.
At least 2 years of relevant experience.
Experience with process modelling tools and flow chart creation (mandatory).
SharePoint experience (preferable).
Knowledge of process improvement methods and techniques (mandatory).
Affinity with testing and preparing demos (mandatory).
Mastery of risk management and control (mandatory).
Payments knowledge is an asset (preferable).
Excellent analytical skills, ability to structure and model.
Efficient facilitator and communicator (oral and written).
Ability to convince, influence, and negotiate.
Driven and tenacious in finding creative solutions.
Customer-oriented and committed to meeting expectations.
Team player.

Consultancy Advantages at Keystone Solutions:

Embrace the consultancy model, working on-site and remotely as a Keystone Solutions consultant.
Engage in diverse projects across various client environments, facing new challenges and opportunities.
Accelerate your professional development with broad learning experiences and exposure to multiple domains.
Grow your career ambitions within a supportive framework dedicated to your advancement.
As a K-Stone, bring core values to every engagement, ensuring excellence and integrity in all missions.

Work Location:

Brussels, with 50% on-site and 50% homeworking expected.

Call to Action:

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

Senior Process Engineer Consultant

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