Senior IT Project Manager – Salesforce
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The programme is orchestrated by the Head of Transformation (Digital Strategy Manager), supported by IT, Data and PMO Managers, a Business Partner / Functional Analyst and an Architecture Review Board (ARB).
In this context, we are looking for an experienced Senior IT Project Manager with strong Salesforce / CRM expertise to lead complex CRM transformation and integration projects, ensure successful delivery and contribute to the overall digital transformation roadmap.
Mission
- Lead Salesforce / CRM projects from initiation to deployment and operational handover.
- Manage scope, planning, budget, quality, risks and dependencies.
- Coordinate Salesforce specialists, IT/Data teams, business stakeholders and external suppliers.
- Oversee CRM configuration, customisation, integration and data migration activities.
- Ensure alignment between CRM solutions, business processes and enterprise architecture.
- Coordinate testing, user acceptance, deployment and transition to RUN.
- Manage dependencies with other applications, platforms and digital transformation projects.
- Ensure clear reporting, timely escalation and compliance with programme governance.
- Anticipate delivery issues and propose pragmatic corrective actions.
Profile
- Minimum 10 years of experience in IT project management.
- Minimum 5 years of proven Salesforce / CRM project delivery experience.
- Successful delivery of at least two significant Salesforce implementation, migration or transformation projects.
- Strong understanding of Salesforce architecture, CRM processes and integration challenges.
- Experience managing multidisciplinary teams and external implementation partners.
- Proven experience in complex, multi-stakeholder and matrix organisations.
- Strong business and IT understanding.
- Public-sector experience is an asset
Skills
- API/middleware/systems integration
- Cloud
- CRM Integration & Data migration
- IT project Management
- ITIL
- PMI/Prince 2 certification
- Public Sector Experience
- Risk Management
- Salesforce
- Salesforce certification
- Salesforce Platform & Integration
- Stakeholder Management
Languages
- Dutch - Level Limited working proficiency
- English
- French - Level Full professional proficiency
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