Strategic Accounts Coordinator – Service

Quest International | Bornem, Belgium

Pay: EUR 17.00 to EUR 24.00 gross per hour, depending on experience
Employment: Full-time, direct hire
Location: Bornem, Belgium - onsite
Start Date: As soon as possible

About the Position

Quest International is hiring a Strategic Accounts Coordinator to support our Service Repair Center in Bornem, Belgium.

This position supports customers, repair technicians, shipping activities, service orders, quotations, and daily operational coordination.

Pay Levels

Level 1: EUR 17.00 to EUR 20.00 per hour

For entry-level candidates or candidates with up to approximately one year of related experience.

Qualifications include:

• Customer service, administrative, shipping, logistics, warehouse, or order-processing experience

• Basic Microsoft Office skills

• Strong communication and organization

• Ability to learn ERP and CRM systems

Level 2: EUR 20.00 to EUR 22.00 per hour

For candidates with approximately two or more years of related experience.

Qualifications include:

• Customer service, logistics, repair support, service operations, or order-management experience

• Experience coordinating orders, shipments, quotations, or customer requests

• ERP or CRM experience

• Experience using FedEx, DHL, UPS, or similar shipping services

• Ability to work independently and manage multiple priorities

Level 3: EUR 22.00 to EUR 24.00 per hour

For candidates with approximately three or more years of directly related experience.

Qualifications include:

• Strong customer account, service operations, or logistics experience

• Strong ERP or CRM knowledge

• International shipping experience

• Experience in repair centers, technical service, electronics, medical equipment, or OEM environments preferred

• Ability to manage complex customer requests and priorities independently

• ISO or regulated documentation experience preferred

Responsibilities

• Coordinate customer repair and service orders

• Prepare and track quotations and shipments

• Maintain accurate ERP and CRM records

• Communicate with customers, technicians, and internal teams

• Help resolve service, order, and shipping issues

• Support daily Service Repair Center operations

• Maintain accurate documentation and follow established procedures

Qualifications

Candidates should be organized, customer-focused, dependable, and able to manage multiple priorities.

Experience with international shipping, technical service operations, customer account support, and ERP or CRM systems is preferred.

This is a customer service and operational coordination position. It is not a sales or marketing role.

Benefits

Eligible Belgium-based employees receive applicable statutory benefits, including paid annual leave, public holidays, and social security protections.

Additional company benefits and professional development opportunities may be available based on company policy and eligibility.

Join Quest International

If you enjoy helping customers, solving problems, and keeping service operations organized, we encourage you to apply.

Quest International, Inc.
www.questinc.com

Quest International is committed to equal employment opportunities in accordance with applicable Belgian and European Union law.