Customer Service Specialist OTR
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About the Job:
As a team member of our Customer Service team, specialized in OTR. You will ensure precise order processing, full compliance with export regulations, and outstanding customer service, while effectively collaborating with customers, internal teams across Sales, Logistics, Manufacturing, and Supply Chain, as well as external service providers and partners.
Key Responsibilities:
- Take orders and advise regional Account Managers on product availability and process-related questions, while keeping them informed throughout the order flow
- Manage export orders in the ERP system from order entry through delivery follow-up
- Prepare and validate export documentation, including customs paperwork, certificates, and shipping documents
- Ensure compliance with international trade regulations and customs requirements
- Coordinate with logistics, customs, and internal teams to guarantee on-time delivery
- Communicate with customers and sales teams regarding order status, delays, and solutions
- Handle claims, returns, and issue resolution promptly and professionally
- Maintain accurate data in ERP systems and monitor product availability and lead times
Key Requirements:
- Experience in customer service, export administration, or international logistics
- Strong knowledge of export processes, Incoterms, customs documentation, and export compliance
- Experience with ERP systems (SAP preferred) and strong Excel skills
- Fluent in English, French and Dutch; additional languages are a plus
- Strong communication, organizational, and problem-solving skills
- Ability to work under pressure and manage multiple priorities in an international environment
What we offer:
- International role with exposure to Africa & Middle East markets
- Fulltime contract, 20 days of vacation and 12 days of ADV
- Dynamic and collaborative work environment
- Opportunities for growth and development
- Motivating salary package aligned with your experience
- Meal vouchers (10 EUR/day) and eco vouchers (250 EUR/year)
- Group insurance (pension plan) and hospitalization insurance (family included)
- Bonus linked to individual and company performance
- Company car or mobility solution depending on role and eligibility
- Reimbursement of commuting expenses
- Flexible working conditions including telework policy
- Bike leasing option
If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS.
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