Program Management Officer
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Job Title: Program Management Officer (Quality & Process Improvement)
Role Summary
We are looking for a structured and pragmatic Program Management Officer to support the deployment of quality and process improvement initiatives across infrastructure projects and asset operations.
Key Responsibilities
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Contribute to the implementation of an improvement roadmap (processes, tools, governance, data, competences)
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Lead or support quality-related projects from initiation to completion
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Improve key processes: non-conformity management, return of experience (REX), continuous improvement
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Help structure field feedback collection and improve quality tools (digital checklists, dashboards, reporting)
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Analyze quality data to identify trends and improvement opportunities
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Collaborate with project leaders, site teams, technical experts, and contractors
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Facilitate workshops to align stakeholders and drive improvements
Profile
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Master’s degree or equivalent experience in a project/process/technical environment
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3–8 years in PMO, project support, process improvement, coordination, or quality management
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Experience in project-based or operational environments
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Structured, result-oriented, able to drive initiatives to completion
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Strong stakeholder management skills
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Pragmatic, solution-oriented, proactive, and curious
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Comfortable with evolving, not-fully-defined environments
Languages
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Fluent in Dutch or French + good knowledge of the other
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English is an asset
Nice to have
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Experience in quality management, continuous improvement, or structured problem-solving
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Familiarity with quality concepts (audits, non-conformities, improvement cycles)
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Agile or iterative ways of working
Location & logistics
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Brussels
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Onsite: 2 days per week
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Valid work & residence permit for Belgium (for non-EU candidates)
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