IT Support Technician L2/L3
Il y a 2 jours
Brussels, Belgique
V-IT Cronos
Temps plein
Gratuit avec email ou Google
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Role
- Senior support for Tractebel's digital workplace. The consultant resolves complex incidents and requests around endpoints, identity and access, and works together with the Workplace, Infrastructure, Security, Network and Applications teams.
The consultant is responsible for:
- L2/L3 support for Windows 11, Microsoft 365, endpoints, identity, and access
- Analyze endpoint incidents and configuration or compliance issues with Microsoft Intune
- Troubleshoot identity, authentication, and device enrollment issues with Microsoft Entra ID
- Support changes, deployments and migrations
- Develop practical AI applications for support, knowledge management and self-service
- Maintain technical documentation and contribute to continuous improvement
- Coaching less experienced colleagues
Required experience and skills
- Senior level (8 to 10 years of experience)
- Windows 11, Active Directory, Group Policy (GPO), Entra ID, Intune, Microsoft 365, SCCM
- ServiceNow or another ITSM tool
- Incident, problem and request management, with an eye for priorities and SLAs
- Strong in troubleshooting complex incidents across multiple technologies
- Understanding of endpoint management, authentication, network and infrastructure
- Change and deployment coordination
- Fluent English, customer and service oriented, willing to provide on-site support
- Nice to have: PowerShell scripting, interest in automation and AI-supported support, French and/or Dutch