Head of IT Infrastructure Services

At Bnode (formerly bpostgroup), we're modernising our IT infrastructure to support an increasingly digital, international organisation.

We're looking for an experienced Head of Infrastructure Services & Operations to lead the delivery, reliability and continuous improvement of our enterprise infrastructure services.

You'll oversee a hybrid IT environment spanning data centres, cloud platforms, middleware and infrastructure security services. Working with internal technical teams and external service providers, you'll ensure our infrastructure remains secure, resilient, efficient and ready to support future business needs.

This is an opportunity for an experienced infrastructure leader to take ownership of a broad technical environment while contributing to significant modernisation and transformation initiatives.

Your responsibilities

Infrastructure & Cloud Operations

• Manage enterprise infrastructure services across on-premises data centres, private cloud and public cloud environments (AWS, Azure).
• Oversee infrastructure platforms, including compute, storage, networking, backup and disaster recovery.
• Ensure the reliability, availability, performance and security of infrastructure services.
• Coordinate middleware, integration platforms, monitoring and observability services.
• Oversee operational security services, including identity and access management (IAM), firewalls and vulnerability management.

Service Delivery & Operational Excellence

• Manage infrastructure service delivery, ensuring compliance with agreed SLAs and operational standards.
• Oversee incident, problem and change management processes.
• Drive improvements in infrastructure monitoring, automation, availability and operational resilience.
• Work closely with Cloud & Platform Engineering, Enterprise Architecture and Cybersecurity teams.
• Support the adoption of AIOps and automated infrastructure operations.

Team & Supplier Management

• Lead and develop a multidisciplinary team of infrastructure professionals.
• Coordinate external infrastructure service providers and managed services partners.
• Monitor supplier performance, service quality and contractual commitments.
• Manage operational priorities, resource allocation and escalations.

Infrastructure Transformation & Cost Management

• Contribute to hybrid cloud adoption, data centre modernisation and infrastructure migration initiatives.
• Drive infrastructure standardisation, technical debt reduction and lifecycle improvements.
• Support infrastructure budgeting, cost optimisation and FinOps practices.
• Develop and implement infrastructure improvement roadmaps aligned with business and technology priorities.

Technical experience and expertise

• At least 10 years of experience in enterprise IT infrastructure and operations, including significant responsibility for service delivery.
• Strong knowledge of hybrid infrastructure environments, combining on-premises data centres, private cloud and public cloud platforms.
• Solid understanding of AWS and/or Microsoft Azure, including cloud infrastructure operations, governance and cost management.
• Good technical knowledge of servers, virtualisation, storage, networking, backup and disaster recovery.
• Experience with infrastructure security services, including IAM, firewalls, vulnerability management and operational security controls.
• Familiarity with middleware platforms, enterprise integration services and monitoring/observability tools.
• Strong understanding of IT service management (ITIL), including incident, problem, change and SLA management.
• Experience with infrastructure automation, modernisation or cloud migration projects.
• Knowledge of FinOps, infrastructure cost optimisation and supplier governance.

Leadership and communication

• Proven experience managing technical infrastructure teams and coordinating external service providers.
• Ability to translate technical challenges into clear operational priorities and improvement plans.
• Strong organisational, problem-solving and stakeholder management skills.
• Comfortable working with both technical specialists and business stakeholders.
• A pragmatic, hands-on management approach with a strong sense of ownership.
• Fluent in English and Dutch or French.

What we offer

At Bnode, you'll work in a complex and evolving technology environment where infrastructure reliability, security and modernisation are essential to our operations.

You'll have the opportunity to lead experienced technical teams, collaborate with specialists across the organisation and contribute to major infrastructure transformation programmes.

We offer a challenging management position, opportunities for professional development and a competitive remuneration package aligned with your experience and responsibilities.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €10 per working day 
• Hospitalization-, group- and disability insurances 
• A phone subscription, including 25GB data 
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the Federal Mobility plan 
• Work/life balance, thanks to flexible working hours and the possibility to work from home  
• 20 days of statutory leave and 7 additional extralegal days off  
• An end-of-year and performance-based bonus and double holiday pay  
• Many benefits from more than 100 Bpost-partners