OPERATIONS BUSINESS COORDINATOR

Are you organised, analytical and customer-oriented?
Do you find it important to understand the needs of the business, structure and optimise processes and contribute to better results?

Then WE are looking for YOU

What will be your responsibilities?

As an Operations Business Coordinator, you will play an important role in the launch and administrative and financial follow-up of contracts and sites. You will act as the central point of contact between Operations, Business, the Sales team, customers and support departments to ensure an efficient, structured and customer-oriented approach.

Project / Client Launch

• Maintain a communication line with the Sales department to provide the operational data and information required for contract preparation
• Visit customers and sites to understand their needs regarding administrative follow-up and invoicing
• Read, analyse and discuss specifications for new contracts and sites in order to establish an efficient administrative structure from the start
• Support the launch of sites and ensure that clear agreements and efficient administrative and financial procedures are put in place from the outset

Client Administration SPOC

• Prepare and follow up on customer invoicing, including price indexations
• Visit customers and sites to monitor compliance with contractual agreements and established procedures
• Ensure the administrative follow-up of customer and site files
• Send purchase orders to suppliers and follow up on the approval of invoices by the Business
• Ensure the administrative management of supplier files
• Ensure the administrative management of commercial documents: prepare and/or format quotations, analyse needs, make suggestions and support the Business in preparing locally managed offers
• Proactively follow up on contracts approaching their expiry date and support the Business and/or Sales with the necessary actions for contract renewal
• Provide administrative support for activities related to quality, health, safety and environment (QHSE)

Business Administration Analysis

• Initiate and carry out administrative and financial improvement projects, as well as projects related to internal processes
• Act as a link with Management Control and Accounts Receivable to collect the data required to analyse customer and site performance
• Analyse the performance of sites and customers and, where necessary, propose improvement plans
• Consult with Business managers based on the analyses carried out in order to define and implement the necessary improvements
• Optimise and stabilise internal processes

Office Administration

• Ensure a professional and diplomatic reception, both by telephone and during visits to the offices
• Manage incoming and outgoing mail and ensure its traceability and timely processing
• Ensure the administrative and logistical management of the office: filing, calendar management, expense claims, petty cash, organisation of meetings and events, etc.

Your talents and background?

• You have a short-cycle higher education degree or equivalent professional experience
• You have at least 3 years of relevant experience
• Experience in a similar environment or in an operational/blue-collar environment is an asset
• You have a good command of the MS Office suite and are comfortable with IT tools
• You have a basic knowledge of finance and are able to apply it in your role
• You speak and write Dutch and French fluently
• You are organised, accurate and autonomous, with strong analytical skills
• You are customer-oriented and enjoy working with a variety of stakeholders

In addition to a challenging role, we offer you…

• Real opportunities to take initiative and develop your career within a stable, dynamic and people-oriented working environment
• The opportunity to develop your expertise in areas such as artificial intelligence, automation, data and business applications
• A salary in line with your experience
• An attractive package of extra-legal benefits
• The possibility to work from home
• A permanent contract

Would you like to join a family-oriented and people-focused company where you can have a real impact on our organisation and customer satisfaction? Then don't wait any longer and apply today