Support Engineer
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As a Support Engineer, you will provide IT support for hardware and software applications to various SME clients and prominent organizations, both by phone and email. Is the network down or is business software malfunctioning? Can someone not log in, or is a mail server migration scheduled? No worries, you are on top of it
You will use a ticketing tool: you create tickets yourself for incidents or problems and resolve them yourself whenever possible. You are responsible for ensuring accurate follow-up. You will also remotely manage field technicians.
The great thing about this role is that you get the freedom to dive into whatever interests you most. You can take initiative and further specialize in your areas of interest (networking, systems, security, etc.).
Your Profile & Skills:
- You have an IT education and good operational knowledge of:
- Operating Systems: Windows Client (Windows 10/11), Windows Server, Linux ...
- Microsoft Cloud & Backoffice: Microsoft 365, Exchange, Azure ...
- Infrastructure & Networking: Active Directory, network switches, antivirus, anti-spam, backup solutions, telephony/VoIP ...
Additionally, you are:
- Customer-oriented, stress-resistant, and possess strong communication skills
- Passionate about helping end users and colleagues
Growth Opportunities:
Dare to grow and develop into a full-fledged IT Consultant specializing in a specific domain within infrastructure. Studying, taking targeted training courses, and obtaining certifications are high on your wishlist
Languages:
Dutch: Fluent
French & English: Good spoken and written command
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