Senior ServiceNow Consultant

Join us as a Senior ServiceNow CMDB Consultant and lead the way in discovery and data integrity. In this role, you will drive the implementation and optimization of ServiceNow Discovery, ensuring accurate configuration item (CI) identification and a robust CMDB that supports our client’s enterprise IT operations. You’ll work at the intersection of technology and innovation, leveraging ITOM and ITSM modules to automate processes, enhance visibility, and deliver actionable insights. If you are passionate about ServiceNow, eager to solve complex challenges, and ready to shape the future of IT Service Management in a cloud-native environment, we want to hear from you.

Position: Senior ServiceNow CMDB Consultant
Location: Brussels
Employment Type: [Full-time / Contract]

Summary:
Seeking an experienced ServiceNow CMDB Consultant with strong expertise in Discovery, CMDB, and ITOM to support our clients Enterprise Service Management platform. The role focuses on implementing and optimizing ServiceNow Discovery, adapting data patterns, and ensuring CMDB integrity for accurate configuration item (CI) management.

Responsibilities:

• Assess and implement ServiceNow Discovery requirements
• Adapt and customize discovery patterns
• Review and correct CMDB data models for CI reconciliation
• Execute discovery across defined scopes
• Maintain and enhance ServiceNow functionalities and integrations
• Provide user support, training, and demos

Required Skills:

• ServiceNow CMDB and CSDM expertise
• ServiceNow platform administration and scripting
• Discovery pattern customization and data integrity
• Knowledge of network protocols and terminology

Experience:

• Minimum 3 years in ServiceNow Discovery implementation and configuration
• CMDB 360 and IRE experience
• Functional analysis and integration design

Certifications:

• ServiceNow Administration Fundamentals
• Certified Implementation Specialist Discovery
• Certified Implementation Specialist Service Mapping
• Completion of ServiceNow CMDB fundamentals is highly recommended
• Scripting in ServiceNow is highly recommended
• At least one Mainline certification (ITSM, ITAM, CAD,…) is a plus

Achieve together

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We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu