IT Business Partner

Client's IT Operational Division is looking for its ITBP Manager (IT Business Partner). A true "trusted advisor" to the local management, he/she is the main IT point of contact: he/she represents the IT department, manages a local support unit of 3 technicians and carries out the IT developments of the BU.

He/she will work on 4 axes:

• Relay from the IT Department to the local Management;
• Management of the ITBP unit and local support;
• IT asset management and system security;
• Participation in the company's IT projects and objectives.

Responsibilities:

Representation of the IT Department:

• Be the main IT point of contact for the local management and play a role as a trusted advisor;
• Ensure the relay of the IT Department to the local Management and ensure the proper dissemination of information and good practices;
• Maintain a close relationship with users and business managers of the BU.

Management of the ITBP unit and support:

• Supervise and lead the local support team (work organization, planning, ticket distribution, technician support);
• Provide 2nd and 3rd line support in conjunction with the Service Center of the IT Operational Division.
• Guarantee the quality of the service provided: follow-up of incidents and requests, compliance with deadlines, escalation to specialized teams;
• Monitor performance indicators and propose areas for improvement;
• Ensure compliance with procedures and contribute to the documentation of support.

IT and security:

• Manage the BU's IT equipment, including buildings and depots;
• Operationalize the IT strategy in terms of hardware and software;
• Ensure the proper functioning of the users' work environment (PC, software, peripherals, local network);
• Monitor and control the BU's IT purchases;
• Ensure the security of local information systems and the application of security and privacy policies (entity subject to NIS2).

IT projects and objectives:

• Analyze and synthesize user needs, translate them into project requests and ensure follow-up;
• Contribute to the development of the IT budget with regard to local needs;
• Manage or participate in IT projects (specifications, feasibility study, steering committees, deployments, equipment renewals, migrations) and coordinate them with other departments;
• Example of an upcoming project: the IT equipment of two new buildings (network, workstations, screens, etc.), with the coordination of technical services and the ability to challenge layout choices (location of technical rooms, cabling, sockets);
• Ensure a technological watch at the local level.

Preparation for the internalization of the position:

• Contribute to the definition of the profile and skills required for an internal employee;
• Participate in the recruitment process;
• Ensure the transfer of knowledge until the recruited person takes up his or her independent position.

Profile sought:

• Education: Bachelor's or Master's degree in Computer Science, or equivalent experience.
• Experience: Minimum 5 years of experience as an IT generalist (hardware, software, networks), including significant experience in helpdesk or local support management and project management.

Technical skills:

• Service desk management / user support (ITIL);
• IT project management;
• Solid knowledge of the infrastructure: workstations, local network, Microsoft environment;
• Sensitivity to information security;
• Ticketing tool used: Freshservice.